Very unpleasant customer service, poor delivery times, extremely poor quality of turf.
The turf was dead on arrival, my customer was unhappy which then left me taking a financial loss. I strongly...
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产品评价
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback. I am really sorry you were not happy with the turf you received. Please don't hesitate to get in touch with us to discuss this further.
Easy purchase. Website clear to read. Great price. Delivery driver was quick, polite and dropped bag right where I needed without any fuss. Will use again.
Poor customer service, after placing my order at 1pm I immediately contacted customer service as I wanted to order a double and not a single pack. I recieved an email later that afternoon saying this...
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Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback, I am really sorry you were unable to change your order. The order was placed on 21/06/2022 and had a requested delivery date for 23/06/2022 therefore, as soon as your order was placed it was dispatched from our warehouse to fulfil the requested delivery date. Please accept my sincerest apologies our team didn't get in touch with you, this issue has been raised to ensure it doesn't happen again. If we can be of any further assistance in the future, please don't hesitate to get in touch.
