I ordered a twin stack of top soil, this didn't arrive on the allotted day but the delivery was rescheduled to my convenience. I'm generally happy with the quality but knocked one star off for the...
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Jess
Topsoil Direct Ltd
3 years ago
Thank you taking the time to leave us a review. We will contact you shortly regarding the issues you have raised as we would appreciate you providing us with some more information so that we can investigate and respond fully to your comments.
购买日期：04/11/2022
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Lisa Claringbull
经 Feefo 确认
3 years ago
Lisa Claringbull 就 Topsoil Direct Ltd 说了什么:
Arriving in good time, good quality and best price I could find.
The bags are small compared to others.They call it saving by saying twin pack. Its less than 500kg and as per their site it has to be 500 liters of top soil.
And 1 kg of soil = 0.67 liters. Really...
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Jess
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. All of our products are sold by volume not weight. I am confident that you will have received the correct quantity of product. This is because we have strict quality management systems in place including stringent production procedures to ensure all bags are filled with the correct volume of product. To ensure the correct amount of product is put into each bag we conduct regular box weight tests using a calibrated 20l measuring cylinder in accordance with BS EN 12580:2013. Please don't hesitate to get in touch if you require any further information.
