Tiffany Lighting Direct 点评

Hello Elizabeth, Thank you for taking the time to leave us a review. We are delighted to hear you had a positive experience. Kind regards, Mark Tiffany Lighting Direct

Hello Agnes, Thank you for your feedback. We are delighted to hear that you found our items to be accurately described, that they were well packaged, and that delivery was prompt. We appreciate your business. Kind regards, Mark Tiffany Lighting Direct

Hello Alison, Thank you for your feedback. We are pleased to hear that you found our delivery service to be good and efficient, and that it arrived on time. Kind regards, Mark Tiffany Lighting Direct

Hello Nicole, Thank you for your wonderful feedback! We're delighted to hear that you experienced fantastic service from Tiffany Lighting Direct and that our team was speedy and efficient. We truly value your custom. Kind regards, Mark Tiffany Lighting Direct

Hello, Thank you for your wonderful feedback! We're so pleased to hear that you had an excellent experience with our service, that your goods were well wrapped, and that you found our delivery communication helpful. We truly appreciate you taking the time to share your thoughts. Kind regards, Mark Tiffany Lighting Direct

Hello, Thank you for your positive feedback. We're delighted to hear that you had a good experience with our delivery service and that your item was well-packaged and easy to fit. Kind regards, Mark Tiffany Lighting Direct

Hello Lesley, Thank you for taking the time to leave a review. I’m very sorry to hear about your experience, and I completely understand your frustration. Having reviewed your case, I understand that our customer services team has now been in touch with you to discuss a partial return and the refund options available. We hold our hands up here, we did not handle your issue promptly, and for that I sincerely apologise. We should have communicated with you more effectively and responded much sooner. However, I would like to clarify that there was not complete radio silence from our side. Looking through your case, I can see that there were multiple communications between us via both email and live chat while we investigated the issue and discussed possible resolutions. That said, I appreciate that the pace of those communications and the time taken to reach a satisfactory outcome fell well below the standard you expected, and rightly so. I would also like to point out that if you have raised a dispute through PayPal, we will be unable to process a refund directly while the case remains open. If a refund is agreed, the PayPal case would need to be closed first so that we can proceed with it. Again, I am very sorry for the inconvenience and frustration caused, and we appreciate you allowing us to put things right. Kind regards, Mark Tiffany Lighting Direct

Hello, Thank you for taking the time to share your experience with Tiffany Lighting Direct. We are delighted to hear that you found our website easy to navigate and the purchasing process straightforward. It's also wonderful to know that our update emails contributed to your confidence in our service. We truly appreciate your kind words and look forward to welcoming you back for your future lighting needs. Kind regards, Mark Tiffany Lighting Direct

Hello Mr Mchugh, Thank you for your wonderful feedback. We are so pleased to hear that you had a positive experience with our prompt delivery and competitive pricing. Kind regards, Mark Tiffany Lighting Direct