Superb selection of Villas. Very approachable to deal with. Great local knowledge and in house cook was superb. Garden and ambience at villa was wonderful and very relaxing experience
This was the 2nd time I have used thinking traveller and the team were fantastic to work with. Nothing was too much trouble, they were on hand when I needed them, even fixing a booking error I made...
Ein perfekt organisierter Aufenthalt in einem ganz außergewöhnlichen Habitat. Absolut empfehlenswert und für uns definitiv nicht das letzte Mal...
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受信赖的顾客
5 years ago
购买日期：05/06/2019
The house was 100% as expected and the local contact was very effective
Graca Mutseyami - Client Relations Representative
The Thinking Traveller
5 years ago
Thank you so much for your lovely feedback, we will pass on your feedback to our local team who will be delighted to hear you kind words!
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Graca Mutseyami - Client Relations Representative
The Thinking Traveller
5 years ago
We are so pleased to have met your expectations, we look forward to welcoming you back to The Thinking Traveller in the near future!
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受信赖的顾客
5 years ago
购买日期：08/06/2019
Very knowledgeable and helpful staff
Graca Mutseyami - Client Relations Representative
The Thinking Traveller
5 years ago
Thank you for your wonderful feedback!
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Graca Mutseyami - Client Relations Representative
The Thinking Traveller
5 years ago
The view at Sighilli is so beautiful and we are glad it never grew old!
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MM
Marlio Martins
5 years ago
购买日期：08/06/2019
Marlio Martins 就 The Thinking Traveller 说了什么:
5 stars to Marea but 3 to Il Cappero based on the lack of transparency about the fact that the air conditioners in the living and dining room do not work and make it impossible to use that area of...
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Eve Templeton - Client Relations Manager
The Thinking Traveller
5 years ago
Whilst I am pleased to hear that you enjoyed your time at Marea, I am really sorry to hear about the issues with the air conditioning in the living and dining rooms during your stay at Il Cappero. Having spoken with our local team, I am pleased to hear that the units concerned were repaired two days into your stay and are now working properly, however we are sorry that these issues had a negative impact on your stay.
MM
Marlio Martins
5 years ago
Eve, I regret to say that you’re getting inaccurate information from the local team. While a technician went to the house to work on the units, the problem was not solved during my entire stay. I'd bet that you’ll get more complaints from clients in the upcoming hot summer days.
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Eve Templeton - Client Relations Manager
The Thinking Traveller
5 years ago
That is great to hear! We hope to have the chance to welcome you back in the near future.
Eve Templeton - Client Relations Manager
The Thinking Traveller
5 years ago
Having spoken with our Local Team, they have confirmed that the air conditioning units concerned are now running once again as expected. We are sorry for the issues experienced initially during your stay and will continue to monitor the situation throughout the summer.
The Eastern Sicilian Villa and staff excellent. Local TTT support by Barbara Meli exceptional, almost heroic in addressing an emergency. Central office officious and left doubts about its actual...
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Eve Templeton - Client Relations Manager
The Thinking Traveller
5 years ago
We are all really pleased to hear that you enjoyed your time in Sicily with us and that Barbara was on hand to ensure everything ran smoothly during your stay. I am however sorry to hear that you were disappointed following your interactions with our London office. This certainly does not sound in line with the service we pride ourselves on. Due to extraordinary circumstances and movements, I can see you were in contact with an unusually large number of people for which we apologise. The €30 cook booking fee was introduced some years ago throughout our portfolio in an effort to minimise last-minute cancellation, however, this is certainly something we will be reviewing. Thank you for taking the time to send over your feedback.
RK
Roger Kirby
5 years ago
the 30 E fee cd achieve the non-cancellation objective simply by making it refundable if cook not cancelled
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受信赖的顾客
5 years ago
购买日期：08/06/2019
Everything well organised thanks.
Graca Mutseyami - Client Relations Representative
The Thinking Traveller
5 years ago
We are glad to be of service and look forward to welcoming you back to The Thinking Traveller in the near future!
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Graca Mutseyami - Client Relations Representative
The Thinking Traveller
5 years ago
We are pleased you enjoyed the villa and its amenities, especially the table tennis. Thank you for your useful product feedback, we regret to hear you didn't find the pool and surrounding area efficient or comfortable during your stay and we shall be looking into this.
The Thinking Traveller is a specialist company offering exclusive access to some of the most desirable villas in the Mediterranean. Backed by their passion for the Mediterranean lifestyle, their expert local knowledge and award-winning support they will ensure you have the very best holiday in one of their villas. All properties are exclusive to The Thinking Traveller, so you won't find them on other websites and The Thinking Traveller has full control of quality and availability.
The Thinking Traveller is a specialist company offering exclusive access to some of the most desirable villas in the Mediterranean. Backed by their passion for the Mediterranean lifestyle, their expert local knowledge and award-winning support they will ensure you have the very best holiday in one of their villas. All properties are exclusive to The Thinking Traveller, so you won't find them on other websites and The Thinking Traveller has full control of quality and availability.
