Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

The Thinking Traveller 点评 | https://www.feefo.com/reviews/the-thinking-traveller 的客户服务点评 | Feefo

受信赖的顾客

经 Feefo 确认

6 years ago

Top class

Superb selection of Villas. Very approachable to deal with. Great local knowledge and in house cook was superb. Garden and ambience at villa was wonderful and very relaxing experience

产品评价

购买日期：01/06/2019

0

TL

Tobias Lenz

经 Feefo 确认

6 years ago

Tobias Lenz 就 The Thinking Traveller 说了什么:

Keine Probleme, alles reibungslos abgewickelt.

产品评价

购买日期：01/06/2019

0

受信赖的顾客

经 Feefo 确认

6 years ago

Best Booking Agent I've Used

This was the 2nd time I have used thinking traveller and the team were fantastic to work with. Nothing was too much trouble, they were on hand when I needed them, even fixing a booking error I made...

产品评价

购买日期：09/06/2019

0

受信赖的顾客

经 Feefo 确认

6 years ago

Casa Agave is just wonderful!

It is great to be looked after so well - from moment of booking to leaving the villa!

产品评价

购买日期：01/06/2019

0

RH

Rene Held

经 Feefo 确认

6 years ago

Rene Held 就 The Thinking Traveller 说了什么:

Wunderschöner Urlaub

Ein perfekt organisierter Aufenthalt in einem ganz außergewöhnlichen Habitat. Absolut empfehlenswert und für uns definitiv nicht das letzte Mal...

产品评价

购买日期：08/06/2019

0

受信赖的顾客

经 Feefo 确认

6 years ago

The house was 100% as expected and the local contact was very effective

Graca Mutseyami - Client Relations Representative

The Thinking Traveller

6 years ago

Thank you so much for your lovely feedback, we will pass on your feedback to our local team who will be delighted to hear you kind words!

产品评价

购买日期：05/06/2019

0

受信赖的顾客

经 Feefo 确认

6 years ago

Very knowledgeable and helpful staff

Graca Mutseyami - Client Relations Representative

The Thinking Traveller

6 years ago

Thank you for your wonderful feedback!

产品评价

购买日期：08/06/2019

0

MM

Marlio Martins

经 Feefo 确认

6 years ago

Marlio Martins 就 The Thinking Traveller 说了什么:

5 stars to Marea but 3 to Il Cappero based on the lack of transparency about the fact that the air conditioners in the living and dining room do not work and make it impossible to use that area of...

Eve Templeton - Client Relations Manager

The Thinking Traveller

6 years ago

Whilst I am pleased to hear that you enjoyed your time at Marea, I am really sorry to hear about the issues with the air conditioning in the living and dining rooms during your stay at Il Cappero. Having spoken with our local team, I am pleased to hear that the units concerned were repaired two days into your stay and are now working properly, however we are sorry that these issues had a negative impact on your stay.

MM

Marlio Martins

6 years ago

Eve, I regret to say that you’re getting inaccurate information from the local team. While a technician went to the house to work on the units, the problem was not solved during my entire stay. I'd bet that you’ll get more complaints from clients in the upcoming hot summer days.

产品评价

购买日期：08/06/2019

0

RK

Roger Kirby

经 Feefo 确认

Millbrook

6 years ago

Roger Kirby 就 The Thinking Traveller 说了什么:

Property & Local Support 1st Rate; Central Office Irksome

The Eastern Sicilian Villa and staff excellent. Local TTT support by Barbara Meli exceptional, almost heroic in addressing an emergency. Central office officious and left doubts about its actual...

Eve Templeton - Client Relations Manager

The Thinking Traveller

6 years ago

We are all really pleased to hear that you enjoyed your time in Sicily with us and that Barbara was on hand to ensure everything ran smoothly during your stay. I am however sorry to hear that you were disappointed following your interactions with our London office. This certainly does not sound in line with the service we pride ourselves on. Due to extraordinary circumstances and movements, I can see you were in contact with an unusually large number of people for which we apologise. The €30 cook booking fee was introduced some years ago throughout our portfolio in an effort to minimise last-minute cancellation, however, this is certainly something we will be reviewing. Thank you for taking the time to send over your feedback.

RK

Roger Kirby

6 years ago

the 30 E fee cd achieve the non-cancellation objective simply by making it refundable if cook not cancelled

产品评价

购买日期：08/06/2019

0

受信赖的顾客

经 Feefo 确认

6 years ago

Everything well organised thanks.

Graca Mutseyami - Client Relations Representative

The Thinking Traveller

6 years ago

We are glad to be of service and look forward to welcoming you back to The Thinking Traveller in the near future!

产品评价

购买日期：08/06/2019

0

The Thinking Traveller 点评

Villa Elia该产^品的更^多点^评 (7)浏览产品网站Great ambience, superb in house cooks, very relaxing, super pool. Good experience

Acquamarina该产^品的更^多点^评 (9)浏览产品网站A unique place ideally situated over a factually private beach. Consistent interior design with semblances of fox and hound style. Natural shadow directly around the villa providing a very pleasant...阅读更多

Casina Elia该产^品的更^多点^评 (5)浏览产品网站Great villa - had a few issues, the fridge leaked and there was electrical issues but the local support was there straight away to fix it.

Casa Agave该产^品的更^多点^评 (6)浏览产品网站We spent two fantastic weeks at Casa Agave, early June 2019. The villa is very well equipped, we enjoy cooking and the kitchen was great, excellent choice of pots and pans! The garden is excellently...阅读更多

Trullo Terra Dolce该产^品的更^多点^评 (9)浏览产品网站Absolut einzigartig! Immer wieder.

The Thinking Traveller - Corsica - A Torra该产^品的更^多点^评 (1)浏览产品网站the house was exactly as advertised on the website, so our expectations were fully met.

The Thinking Traveller - Sicily - Sighilli该产^品的更^多点^评 (2)浏览产品网站Stunning location - never tired of the view. Loved the different seating areas outside so plenty of personal space if needed.

Marea该产^品的更^多点^评 (3)浏览产品网站Fantastic house, well equipped, amazing location

Il Cappero该产^品的更^多点^评 (5)浏览产品网站Thinking Traveler wasn’t transparent about the fact that the air conditioners in the living and dining room don’t work, which makes it impossible to stay in that area during the day even with windows...阅读更多

The Thinking Traveller - Sicily - Masseria Gargallo该产^品的更^多点^评 (4)浏览产品网站See prior comment re Customer Experience

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？