The Store Room 点评

Hello, My name is Dan and I am Associate Director at The Store Room. Thank you for leaving a review. We appreciate all feedback we receive, both positive and negative and given the comments you have made, I wanted to look into this further for you so that I can fully understand and respond to the comments you have made. I was very surprised to read your comments about Dan from our Bradford site as Dan is one of our most experienced members of staff and has always received the very good reviews and ratings of the service he has given over many years, as can be seen from the multiple positive reviews on this and other platforms. Having looked at the account, I can see that Dan has also attempted to be helpful in your particular situation, such as waiving a late payment charge you incurred when you had some recent payment issues. I fully understand that these issues may have coloured your experience in storing with us, however we would be most appreciative if you could re-consider the review you have left, especially in light of the flexibility Dan showed when you were vacating your storage unit. We genuinely do not want any customer to ever feel unhappy with the service they have received, and I would be delighted to have the opportunity to discuss your review with you personally if you would be able to do this. You can email me at danbeer [at] thestoreroom [dot] co [dot] uk and we can arrange a time to speak. Best wishes, Dan.

Thank you so much, for this excellent review of our self storage facility in Salford, Victoria! We're delighted that Tracey was able to help you find the right self storage unit for your needs, and that Tracey and James kept you well informed about any bank holiday closures there might be. Thank you for taking the time to leave us this review!

Thank you for this excellent rating of The Store Room in Leicester.

Thank you for this excellent rating of our self storage facility in Salford, Maha.

Thank you for this brilliant review of The Store Room in Rotherham. Stephen, Fran and Sonya, our self storage specialists all work hard to ensure their customers have a great experience with us, so they will be pleased to read your feedback.

Hi Michael – thank you for taking the time to leave us this review and we really appreciate your recommendation. If there was anything we could do to go from 4 stars to the coveted 5 stars on the review we would be delighted to hear from you as we are always looking for feedback on ways to improve our service. Thanks again for using The Store Room!

Hi Derek – thank you for your positive feedback about our self storage facility in Leeds.

Thank you for this excellent review of The Store Room in Bradford. We are pleased that Steven and Dan, our self storage specialists, were able to advise you on the right size unit for your storage needs. We look forward to helping you with any future self storage needs you may have!

Thank you for your positive feedback about the accessibility and security of our self storage facility in Salford. We particularly appreciate your comments about our staff, who are always on hand to help with any queries their customers may have.

Thank you for this positive rating of The Store Room in Bradford.