I have received a wrong order, being also on the delivery information my account number was wrong, according to it I have received someone else order, very disappointed
Tara
The Royal Mint
4 months ago
Good Afternoon,
Thank you for your feedback. I am pleased am sorry to hear of the issues you experienced concerning your order. I understand you have reached out to our customer service team for assistance and the matter is now resolved.
Kind Regards
Tara
产品评价
Tara
The Royal Mint
4 months ago
Good Afternoon,
Thank you for your feedback. I am pleased am sorry to hear of the issues you experienced concerning your order. I understand you have reached out to our customer service team for assistance and the matter is now resolved.
Kind Regards
Tara
Ordering was quick and straightforward
Delivery was faster than I expected
Product (my 200 years of ZSL coin featuring the beautiful Gesha 🐅) is absolutely beautiful 🤩
Easy to order, and very swift delivery once order placed. The products are always as advertised and have the benefit of the provenance that comes from dealing with The Royal Mint
I’ve been dealing with the Royal Mint for MANY years now, and never been disappointed! I’ve ONCE had to return an item, due to MY fault! Return accepted and authorised very swiftly! BRILLIANT!!!
I ordered two coins in June 2024 as Christmas presents. I wasn’t informed that they had been dispatched and every time I checked my order page it said they would be dispatched soon. When I enquired...
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Tara
The Royal Mint
4 months ago
Good Afternoon Dave,
Thank you for taking the time to share your feedback concerning your delivery incident in 2024. I am truly sorry to hear that you never received your order and I regret this was not brought to our attention sooner to resolve.
I understand your comments concerning the lack of updates. Please rest assured this is not the level of service we aim to provide for our customers. All feedback is taken extremely seriously and I do hope we can provide you with a better experience in the future.
Kind Regards
Tara
产品评价
Tara
The Royal Mint
4 months ago
Good Afternoon Dave,
Thank you for taking the time to share your feedback with us. Please be assured we welcome all feedback from our customers. Having this feedback helps us understand customers preferences when designing new products in the future.
Kind Regards
Tara
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.