Had ordered 2 special coins and needed to have them by 27 May at latest. Phoned The Royal Mint and spoke to Emma. She told me both orders would be sent together ie. Mid June when one of coins was...
As of today, Thurs, 4 Jun 2026, my complaint to the Head of Customer Service (about my funds being withheld in response to their error) remains unresolved since Tue, 26 May 2026. This is despite...
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Tara
The Royal Mint
4 months ago
Good Afternoon,
Thank you for taking the time to share your feedback with us. I am sorry to hear that your issue has not yet been resolved. This is certainly not the level of service we strive to provided for our customers and I regret we have fallen short on this occasion.
I am aware this has been raised with a member of our team who has escalated this to relevant department as a priority to resolve.
Thank you for your understanding.
Kind Regards
Tara
产品评价
Tara
The Royal Mint
4 months ago
Good Afternoon,
Thank you for taking the time to share your feedback with us. We are thrilled to see your five star rating.
Kind Regards
Tara
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.
With 1,100 years of heritage and expertise, The Royal Mint is a world leader in precious metals – creating coins, medals, gifts and investment opportunities. It is the UK’s original maker.