Ms. Beverley Underwood 就 The Luxury Holiday Company 说了什么:
Claire Howes is the ‘BEST’
I had the pleasure of speaking to Clare Howes who planned and organised a family holiday for myself, my husband and 11 other family members.
I had used her previously at another travel agency and...
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Mr Carl Shephard
经 Feefo 确认
London
1 year ago
Mr Carl Shephard 就 The Luxury Holiday Company 说了什么:
Read the small print if you can find it - terrible company
Misrepresenting deposit !!!
I have been asking why my deposit is non refundable and I cannot get an answer or a satisfactory explanation on why it wasn’t in the quote details. Simply saying “go to...
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Client relations
The Luxury Holiday Company
1 year ago
Dear Mr Shephard,
I regret to hear you have not happy with our expalnation on why your deposit is non-refundable. I understand you have been in contact with Kate Scott who advised you that this information is shown under our booking condtions.
If you have any further queries please do not hesitate to contact Kate or myself.
Regards,
Laura Davey
Client Relations
MS
Mr Carl Shephard
1 year ago
Dear Ms Davey, the problem is not to do with the booking conditions! The problem is that (1) the quote I was sent upon which I paid the deposit DID NOT identify the deposit as a non refundable item and (2) when challenged on this omission your staff said I should have researched your website. If it’s important enough to be hidden in your webpages, then it’s important enough to be highlighted on your quote documentation you send to clients. It borders on misrepresentation!!
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S Righton
经 Feefo 确认
Cotswolds
1 year ago
S Righton 就 The Luxury Holiday Company 说了什么:
Excellent
I would rather write at the end of our holiday, however.. I emailed 5 companies with our holiday wish list and I received a phone by return - double checking exactly what we wanted. The following day...
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Mr Steven Gent
经 Feefo 确认
Cheshire
1 year ago
Mr Steven Gent 就 The Luxury Holiday Company 说了什么:
Excellent Service
Excellent service and attention to detail.
Very quick to react to our request which managed to attain the last available room on the Ganges II cruiser.
We have booked bespoke holidays before with the...
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受信赖的顾客
经 Feefo 确认
1 year ago
Superb Customer experience
The service is very efficient, professional and reliable. All requests were thoroughly explored and response in a timely manner by email and options to call at every stage. We are looking forward to...
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受信赖的顾客
经 Feefo 确认
1 year ago
Excellent Service, fantastic consultant
The personal service and great information from Amy Lucas. She worked with us and our budget so we could find our dream holiday for my birthday next year.
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受信赖的顾客
经 Feefo 确认
1 year ago
Excellent attention to detail
We were very impressed with the fast and efficient way Krishna organised our last minute holiday. So far we have had a great time in Verona and are very excited to be travelling on the Orient Express
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受信赖的顾客
经 Feefo 确认
1 year ago
Very helpful advice
Very friendly and knowledgeable advice. Meriel tuned into what I needed very quickly and nothing was too much trouble. It was clear that she knew the hotels and could advise from her own experience....
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Mr Michael Taylor
经 Feefo 确认
Bognor Regis
1 year ago
Mr Michael Taylor 就 The Luxury Holiday Company 说了什么:
Very helpful, friendly and patient
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受信赖的顾客
经 Feefo 确认
1 year ago
Venice-Simplon Orient Express Booking Service
Good service from the agent Krishna who helped with our booking. Tweaking it for our specific requirements and explaining in detail the itinerary for the trip.
The Luxury Holiday Company is a little bit different. A creative new tour operator at the cutting edge of luxury travel, The Luxury Holiday Company delivers unrivalled personal service and absolute attention to detail.
The Luxury Holiday Company is a little bit different. A creative new tour operator at the cutting edge of luxury travel, The Luxury Holiday Company delivers unrivalled personal service and absolute attention to detail.
