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The Edinburgh Address 点评 | https://www.feefo.com/reviews/the-edinburgh-address 的客户服务点评 | Feefo

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受信赖的顾客

1 year ago

购买日期：07/05/2023

Perfect weekend in Edinburgh

Excellent service from The Edinburgh Address, easy to book and great communication from start to finish. Would definitely recommended.

Daisy

The Edinburgh Address

1 year ago

Thank you so much for taking the time to leave us a 5 star review. It is greatly appreciated.

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受信赖的顾客

1 year ago

购买日期：29/03/2023

Always excellent

Always good quality accomodation, excellent location, well prepared, oasis for rest

Daisy

The Edinburgh Address

1 year ago

Many thanks for taking the time to leave us a 5-star review, we truly do appreciate it.

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Irene Dickson

San Diego, CA

2 years ago

购买日期：06/02/2023

Irene Dickson 就 The Edinburgh Address 说了什么:

Lovely flat in excellent location

Spacious accommodation in great location

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Pamela Lambourne

2 years ago

购买日期：03/02/2023

Pamela Lambourne 就 The Edinburgh Address 说了什么:

Lovely accommodation in Edinburgh

The cottage was in a wonderful historic Edinburgh location. It is spacious and well equiped. It is within easy walking distance to most the famous areas and especially to the shops of The Haymarket...

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Susan Saul

Aberdeen

2 years ago

购买日期：18/05/2023

Susan Saul 就 The Edinburgh Address 说了什么:

Booking process was simple but involves a third party.

The process of booking the apartment was simple but having to go through a third party for the guest information and security deposit (which I felt was excessive) was tiresome.

Siobhan

The Edinburgh Address

2 years ago

Hi, Thank you so much for booking with us and for taking the time to leave us a review. I do apologise that you found our vetting process to be tiresome, unfortunately we are required to vet our guests and cannot neglect our duties as hosts. The most secure way to collect this information is by using a company who specialises in the processing of sensitive data and insurance. I hope you can understand our reasoning here. Warm regards, Daisy

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受信赖的顾客

2 years ago

购买日期：15/12/2022

The booking process went well and our telephone discussions were very pleasant. However it would have helped if evidence of ID (if this is really necessary) had been requested at the time of the...

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Siobhan

The Edinburgh Address

2 years ago

Thanks for your positive review. We appreciate the feedback and will look to ask for ID upon booking in the future.

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Ralph Bain

2 years ago

购买日期：27/03/2023

Ralph Bain 就 The Edinburgh Address 说了什么:

The accommodation is overall excellent

Siobhan

The Edinburgh Address

2 years ago

Thanks for your 5-star review Ralph

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受信赖的顾客

2 years ago

购买日期：25/01/2023

This was our second stay at this lovely apartment. It is clean, comfortably outfitted, and very convenient. From the beautiful bouquet on the table at arrival, to the owner painted art on the walls,...

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Siobhan

The Edinburgh Address

2 years ago

Thank you so much for your kind review. We really are glad you enjoyed your second stay here as much as you did your first! All the best, Daisy

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受信赖的顾客

2 years ago

购买日期：30/01/2023

Mehr Schein als Sein

Buchungsablauf zufriedenstellend, allerdings hohe Stornokosten (falls notwendig).

Siobhan

The Edinburgh Address

2 years ago

Vielen Dank für Ihre Bewertung. Unsere Stornierungskosten sind so festgelegt, dass wir keine Buchungen verpassen. Sie können sehen, dass Sie, wenn Sie lange genug vor Ihrer Ankunft stornieren, eine vollständige Rückerstattung erhalten und dass wir nur dann eine Gebühr erheben, wenn Sie innerhalb von 4 Wochen stornieren und wir keine andere Buchung finden können, um Ihre Daten zu füllen.

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Siobhan

The Edinburgh Address

2 years ago

Ihr Feedback wird sehr geschätzt. Wir haben keine Kontrolle über die Parkmöglichkeiten in Edinburgh, bieten jedoch Parkmöglichkeiten, die Sie in anderen zentral gelegenen Apartments nicht finden werden. Bitte entschuldigen Sie, dass die Reinigung nicht Ihren oder unseren Standards entsprach, wenn Bereiche der Wohnung nicht ordnungsgemäß gereinigt wurden, wie Sie es beschrieben haben. Wir werden diese Angelegenheit auf jeden Fall prüfen und korrigieren. Wir werden auch versuchen, die Anweisungen für den Fernseher und den Kamin für zukünftige Buchungen zu skizzieren. Danke.

受信赖的顾客

2 years ago

购买日期：09/06/2022

An outstanding experience from booking to check out. So responsive and accommodating! This is the 2nd time renting a flat through EA and we’ve found them to have the highest standards of any place...

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Siobhan

The Edinburgh Address

2 years ago

Thanks very much for your kind words and amazing review, it is so pleasing to hear you were satisfied by the service provided by the Edinburgh Address and the beautiful apartment next to the Castle

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关于The Edinburgh Address

A hand picked collection of self catering properties - including luxurious and unique - in Edinburgh, Scotland

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0131 202 1188

International House, 38 Thistle Street, Edinburgh, Midlothian, EH21EN, United Kingdom

为什么 Feefo 的评价是值得信赖的？

The Edinburgh Address 点评

Stafford Street @ West End该产^品的更^多点^评 (3)浏览产品网站Beautiful apartment in a very central location, a few minutes walk to Princes Street. It was perfect for our weekend, so easy to reach everywhere. Lots of local amenities including Sainsburys Local...阅读全部

Calton Residence 5* Luxury该产^品的更^多点^评 (2)浏览产品网站Excellent apartment and location I always use Edinburgh apartments and have never been disappointed

Castle View Apartment @ The Old Town该产^品的更^多点^评 (47)浏览产品网站As above Owner was very responsive

The Old Bakery该产^品的更^多点^评 (3)浏览产品网站The property manager was especially helpful and supportive. The rooms were large and comfortable. The accommodation was clean, although the entrance porch could have been swept before our arrival. It...阅读全部

Mapmakers Townhouse @ Newington该产^品的更^多点^评 (16)浏览产品网站I would not describe the apartment as luxurious. It was advertised as having a microwave, it did not! Several lamps did not work or had no lightbulbs. Kitchen door handles were hanging off. We had to...阅读全部

The Art House @ The New Town该产^品的更^多点^评 (19)浏览产品网站The accommodation was spacious, stylishly designed and well equipped. It exceeded expectations.

The Edinburgh Idyll @ The New Town该产^品的更^多点^评 (17)浏览产品网站self service only was provided

The Causewayside Apartment @ Newington该产^品的更^多点^评 (22)浏览产品网站Everything we needed to make out visit to Edinburgh enjoyable.

Castle View Apartment @ The Old Town该产^品的更^多点^评 (47)浏览产品网站Couldn’t ask for better service or luxury accommodations. Renting from EA made the entire time a trip to remember!

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？