Taxi2Airport B.V. EN 点评

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We are terribly sorry to realise that you had a no show from the driver. We completely understand how stressful this may have been for you, especially when having just arrived in a foreign country. Of course, this is not the service we want to offer to our customers. Please be well aware that we have already taken serious action with the driver. We want to make sure that all of our transfers work as smoothly as possible and we want to avoid any situations like the one you, unfortunately, experienced. Since we consider that your transfer was not completed as promised, we have already issued the whole refund of your reservation. You shall receive the amount back at your account within less than 10 business days. In cases like the one you experienced, we always recommend contacting our multilingual 24/7 Customer Service so we can work on solving this issue at the exact moment of the pickup. If we are not aware of this current situation, we are unable to solve it on time and the only option possible is to refund you the amount back some days after. Please note that if you do not have a phone available, you can also reach us via e-mail or via the chat of the reservation. As a gesture of an apology for the hassle you may have experienced, we have also sent you a discount code. We would be more than happy if you could please give us a second chance to prove to you how our real hassle-free and high-quality service is. Please accept our most sincere apologies for this inconvenience. Kind regards,The Taxi2Airport Team

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. Each one of our customer's review is very helpful for us in order to improve our future services. We are terribly sorry to realise that your driver was not on time at the pickup time of your reservation. We completely understand how frustrating this may have been for you, especially when taking the time to pre-book a peace of mind which turns out to be such a hassle. After checking your case with our team, we have decided to refund you the amount of the meet & greet service back to your account, since we consider that this service was not provided. You shall receive this money back at your bank account on the upcoming 4 business days. However, we consider that this is not fair compensation for the stress this may have caused you. This is why we have also sent you a discount code which you will be able to redeem it on the upcoming reservation you may book with us. We would be more than happy if you could give us a second chance in order to prove to you how our real hassle-free service is. Please accept our most sincere apologies for this inconvenience. We are already well aware of how hectic can get travelling in a foreign country, so our last intention is to cause any trouble to our customers. Kind regards,The Taxi2Airport Team