Taxi2Airport B.V. EN 点评

Dear Judith, Thank you for your comment. We are glad to hear about your good experience with your booking and the driver. It is important for us to know that your journey went smoothly, especially with the driver who picked you up to bring you to the airport. As a gesture, we would like to offer you a discount code, which you can redeem on your next trip at Taxi2airport. We would like to keep you as our valued customer in the future. Kind regards, The Taxi2Airport Team

Dear Sir/Madam, Thank you for coming back to us with your feedback. We do take into account each one of our customer's experiences in order to improve our future services. We are terribly sorry to realise you had such an unpleasant ride with one of our transfers. We truly understand how frustrating this may have been for you since this is not the service you paid for. Of course, we long to give to our customers the high-quality service that is offered when creating the booking. Please be well assured that we have already taken serious action with the driver from your transfer. Also, since we consider that most of the details from their contract were not completed we have refunded you the 75 % of the reservation. You shall receive your amount back at your account on the upcoming 4 business days. We are already well aware of how hectic can get when travelling, so our last intention is to cause any unnecessary hassle to our customers by breaking some rules of the contract. This is why we definitely want to apologise for this whole inconvenience. As a gesture of an apology, we have sent you a separate discount code which you will be able to redeem on the next reservation you may book with us. We would be more than happy if you could give us a second chance to prove to you how our real hassle-free service is. Kind regards,The Taxi2Airport Team