Taxi2Airport B.V. EN 点评

Dear Kristijonas, Thank you for sharing your feedback with us. We really appreciate when our customers share their experiences with us so we can improve our future services. We are really sorry to realise that our services did not meet your expectations, we truly understand how disappointing this inconvenient was for you. However, please be aware that the type of vehicle provided is already mentioned in the confirmation voucher e-mail (where all the details of your pickup are shown). Therefore, if in any moment before the pickup you were in disagreement with the vehicle provided, you could have contacted us anytime so we could have fixed this issue before the transfer took place. Having said this, we would like to apologize for the minimum inconvenience caused. As a gesture of an apology, we have also sent you a discount code which you will be able to redeem on the next service you may book with us. Kind regards, Taxi2Airport

Dear Sir/Madam, We really appreciate that you took the time to leave us some feedback. It is extremely relevant for us to know how our clients feel about our services. We completely understand how inappropriate this situation was for you and we truly want to apologize for the inconvenience and awkwardness this may have caused you. Of course, this is not the service we want to provide to our valuable customers. Please be well aware that we have already taken serious action with the driver from your transfer since we always want to provide the most peace of mind experience possible to our customers. Furthermore, as a gesture of an apology, please note that we have refunded you the 5 % of the total amount of this reservation you have mentioned. In addition, we would love that you could give us a second chance to prove to you how our real hassle-free service is. This is why we have also sent you a separate discount code which you will be able to redeem on the next reservation you may book with us. Please accept our most sincere apologies for this whole situation. If you have any additional feedback, please feel free to contact us at quality@taxi2airport.com. We always want to make sure that each one of our customers feels comfortable while being brought/drop off to the airport. Kind regards, Taxi2Airport