Many thanks for your patience in the matter of the delayed despatch; the issue was of course due to an unanticipated stock problem which has now been resolved, resulting in the despatch of your packages today.I understand the frustration involved when a purchase is delayed, and would ask that you do not hesitate to call me personally on 0161 351 4700 to discuss the matter in further detail.
Again, please allow me to offer our fullest apologies.
Mr C K Plumb
Office Manager
