Their customer service was one of the worst we have experienced from a trade supplier. Communication was consistently slow, disorganised, and reactive, with most responses only arriving after...
Great communication and extremely fast delivery. Everything arrived in great condition. Stephensons used a smaller local courier service which I liked.
I called a few times but each time went to a weird voicemail.
That together with the excess packaging means I'll probably never buy from them again
Brad
Stephensons
1 month ago
Hi,
Thank you for sharing your feedback. I’m sorry to hear you had trouble reaching us and were disappointed with the volume of packaging used for your order.
Our team is available Monday to Friday (9am–5:30pm) and Saturday (9:30am–3pm); outside of these times, our automated voicemail handles enquiries. We have attempted to call you back to discuss this personally, as we value your business.
Regarding the packaging, we recently transitioned to 100% plastic-free materials. While these robust boxes are essential for our fragile wholesale items, we recognise that they can feel like 'overkill' for a single mini loaf tin. We are currently reviewing more streamlined solutions for smaller orders to ensure our sustainability efforts match the size of the item.
We appreciate your honesty, as it truly helps us improve
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.
