Good service but no updates were provided about when the item would be in stock or arrive so I was left in the dark. I had to contact to find out these details
产品评价
购买日期：07/07/2014
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受信赖的顾客
经 Feefo 确认
12 years ago
Very quick order process and delivery was super quick
After ordering my silver necklace on line as staff had a move around in store and couldn't find one when I visit brach. They then sent out wrong chain not silver but rose gold.
Steffans
Steffans
12 years ago
Good Afternoon,
Thank you for your comments.
We are sorry to hear that the incorrect chain was sent out to you; it appears that an error occured in our despatch department. We endeavour to make improvements to our service so that this situation does not happen again in the future.
I can see on your order notes that this issue has been now been resolved at our Market Harborough branch, however if we can be of any further assistance please do not hesitate to contact us direct at online@steffans.co.uk.
Once again we would like to apologise for the inconvenience caused and we hope this does not affect you from shopping with us in the future.
Kind Regards
Steffans Online
受信赖的顾客
12 years ago
Thank you to Steffans they have sent me good will voucher
When I placed the order it said I would be sent a link when the item was dispatched to be able to trace it. No link received. I email to ask whether the order had been fulfilled,. no response. Then...
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Steffans
Steffans
12 years ago
Good Morning,
Thank you for your comments.
We are sincerely sorry to hear that the shipping label had the incorrect recipient name; it appears that an error occurred in our despatch department. We understand the disappointment and inconvenience that this may have caused, and we will ensure that improvements are made to our service so that this situation does not happen again in the future.
Our website is still fairly new and certain development stages are not yet complete, this includes the function of the tracking number being sent over automatically via e-mail. We are hoping to complete this function as soon as possible to prevent any further inconveniences. In regards to the e-mail that you sent to us on Friday 08/0/14 at 23:50, unfortunately we did not pick this e-mail up until this morning as our Internet department does not operate over the weekend (we close on Friday at 5:30pm and do not open again until Monday 9:00am). We therefore would like to apologise for any delays in getting back to you.
Once again, we would like to apologise for the inconveniences caused, and if we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Steffans Online
I recommend very highly indeed...I was very impressed at the service I was given as the charm I ordered was not in stock when it said it was on line... and I received a e-mail appogising for...
Very easier ordering process. Fast delivery. The only disappointment was the poorly hand written gift card attached. I was expecting a typed message. If you do handwrite then please ensure the...
Better price than buying direct from the supplier, free delivery, came really quickly 1-2days, in suppliers packaging and a handwritten gift note. Would definately use again or recommend.
Very good service despite some complications with my original order. The staff I dealt with very very helpful and made sure the product was delivered by the very next day.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
