Rob was a very pleasant fella
Gave me the weekend to think about it and this was appreciated, didn't feel like I was pushed into it.
His delivery was warm and empathetic
Great job Rob
He deserves...
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CX
SPCA Pet Insurance
3 years ago
Hi there,
It is an absolute pleasure to hear that you have enjoyed the service provided by Rob and that your policy was able to provide you with peace of mind.
Thank you for sharing your experience with us, we have passed along your feedback on your behalf.
Kind regards,
Scott
Setting up the insurance has been a smooth process. Professional, friendly service and very helpful while I tried to make up my mind.
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is great to hear of your experience when setting up your policy and of the friendly service that you received from our helpful team members.
Thank you for taking the time out of your day to share your review with us, we really appreciate it.
Kind regards,
Alisa
购买日期：21/11/2022
0
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受信赖的顾客
经 Feefo 确认
3 years ago
The lady was very competent and helped and explained everything in detail.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for letting us know, it is a pleasure to understand that you have enjoyed our service.
Kind regards,
Scott
产品评价
CX
SPCA Pet Insurance
3 years ago
Hi there,
We appreciate you sharing your review with us, we are sorry to hear about your dissatisfaction.
Please let me know if you would like to discuss this with one of our team members, we would like the opportunity to assist.
Kind regards,
Scott
购买日期：21/11/2022
0
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受信赖的顾客
经 Feefo 确认
3 years ago
I would recommend them again; the consultant I spoke to was lovely and personable while also being knowledgeable and helpful in the product she was helping me with.
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is always wonderful to hear of the helpful service that our customers receive when speaking with our team members.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
It was a simple process to review the conditions and accept the policy. I would recommend for others as covers everything I think I would need for my puppy
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are pleased to hear that arranging your quote and understanding your policy was made easy through our user-friendly online portal.
Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Alisa
产品评价
购买日期：20/11/2022
0
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RV
Rene Visser
经 Feefo 确认
nelson
3 years ago
Rene Visser 就 SPCA Pet Insurance 说了什么:
Good explanation and great patience as i am a bit hard-hearing !
A kind and reassuring manner.
CX
SPCA Pet Insurance
3 years ago
Hi Rene,
We are happy to hear of the service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I spoke to Charlie and she explained everything exceptionally well and was very helpful.
CX
SPCA Pet Insurance
3 years ago
Hi Agnes,
It is a pleasure to hear of the service that you received when speaking with our helpful team member, Charlie and that your pets' new cover has been explained well.
Thank you for taking the time out of your day to share your review with us, we really appreciate it and have passed your kind words onto Charlie on your behalf.
Kind regards,
Alisa
Lovely team member I spoke to, very friendly and explained everything so well.
CX
SPCA Pet Insurance
3 years ago
Hi Julika,
It is great to hear of the service that you received when speaking with our friendly team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
产品评价
购买日期：16/11/2022
0
分享
SW
Swampy Wilkinson
经 Feefo 确认
3 years ago
Swampy Wilkinson 就 SPCA Pet Insurance 说了什么:
The customer service was great well explained.
Helpful and friendly
CX
SPCA Pet Insurance
3 years ago
Hi Swampy,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
产品评价
购买日期：15/11/2022
0
分享
AD
Alana Dempsey
经 Feefo 确认
3 years ago
Alana Dempsey 就 SPCA Pet Insurance 说了什么:
I Cancelled it and they have been charging me for months, the lady when I called to cancel was very reluctant and apparently didn't cancel, I repeated roughly 5x I AM RINGING TO CANCEL, I have the...
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CX
SPCA Pet Insurance
3 years ago
Hi Alana,
Thank you for sharing your review with us, I am deeply sorry to hear about any frustrations that have been caused.
As this is not the expectation we wish for our customers to experience, our team appreciates you bringing this to our attention.
Your request has been escalated to the relevant team who will be able to assist.
Kind regards,
Scott
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
I understand that one of our team members has been in touch with you regarding your concern.
Please do not hesitate to reach out if you require any further assistance.
Kind regards,
Scott
产品评价
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
Thank you for sharing your experience with us, we are sorry to hear about any inconvenience that may have been caused.
Your concerns have been escalated to our team for assistance.
Kind regards,
Scott
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
I understand that you have been in touch with our team.
Please do not hesitate to reach out if you require any further assistance.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
