My first phone call to Skipton was not very encouraging the person who answered the phone was a bit vague and not very professional. I put it down to being the lunch hour and the person who answered...
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Skipton International
Skipton International
11 years ago
Thank you for your feedback. I apologise your first call to Skipton was not answered well. At busy times a bell alerts everyone that our small Customer Services team are receiving more calls than they can handle. Then anyone, including myself, is required to pick up calls so that we avoid using voicemail or those infuriating automatic call handling machines. It is possible that your call was answered during one of those periods. I have forwarded your comments to Skipton's management team and we will be discussing training requirements at our next meeting.
Kind regards
Jim Coupe
Managing Director
01481 730730
The broker I dealt was very late in putting in my application, I approached the broker months before I was due to move my mortgage - very disappointing
Skipton International
Skipton International
11 years ago
We are very sorry to hear that you had a poor experience with your broker. Please let me know who you used as I would like to follow up with them to ensure that this situation does not reoccur.
Kind regards
Jim Coupe
Managing Director
01481 730730
受信赖的顾客
11 years ago
It was The Mortgage Shop/Henley Financial. After they eventually acknowledged my complaint. they did attempt to shift the blame to your company for taking so long to process the application, there was also a lot of talking that the mortgage industry is not regulated by the JFSC
Regards
受信赖的顾客
11 years ago
Just interested to know what the Mortgage Shop replied with and will there be any follow up?
KR
Service was great with Lorraine in Jersey. We were very lucky as we sold our property within 3 days and managed to secure the property that we wanted. It took about a month for everything to be...
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Skipton International
Skipton International
11 years ago
Thank you for your comments, which I will pass onto Lorraine. I am glad you were able to move so quickly.
Kind regards
Jim Coupe
Managing Director
01481 730730
David was very helpful throughout the process. The only issue we have is the cost of Skiptons legal fees. These are higher (substantially) than our personal legal fees.
Skipton International
Skipton International
11 years ago
Thank you for your feedback. I will ensure that your comments are passed onto David, who will be pleased. With regards to legal fees, following customer concerns we are currently investigating alternative legal firms with a view to securing future reductions in these costs. This is a valid point and one that Skipton hopes to improve upon.
Kind regards
Jim Coupe
Managing Director
01481 730730
Skipton International is an award-winning bank that provides a range of attractive Sterling and US Dollar savings products for private and corporate savers. In addition to being a leading mortgage lender in Guernsey and Jersey, the bank also provides mortgages on UK Buy-To-Let properties for expats and residents overseas.
Skipton International is an award-winning bank that provides a range of attractive Sterling and US Dollar savings products for private and corporate savers. In addition to being a leading mortgage lender in Guernsey and Jersey, the bank also provides mortgages on UK Buy-To-Let properties for expats and residents overseas.