Skinora 点评

Thank you for your feedback. You ordered during the black Friday sale and we sent emails to explain due the huge demand there will be a longer period for the delivery of your products. I hope you are enjoying your products. If you to discuss your results or this matter in more details please do not hesitate to contact us via hello@skinora.co.uk

Thank you for your positive feedback. Much appreciated

Hi. We are sorry to hear you are disappointed with the service you received. Unfortunately our courier lost your items and as you are aware we have a process to investigated lost items then resend them if the items are still missing. I understand that you opted for a refund instead of a replacement. The refunds timeframe depends on the bank you are with. If you have any further queries please do not hesitate to email us at orders@skinora.co.uk

Thank you for your feedback. We are sorry you feel let down by the service. We identified the problem early on. Due to a systems glitch the order was still on the system. Once we had established that a return was required again we promptly acted and sent the label to you. Refunds timeframes are often down to the bank you are with. If you would like to discuss this further please do hesitate to contact us via orders@skinora.co.uk

Hi there. Sorry to hear you feel let down by your experience. We sent regular communication via email explaining the supplier was experiencing a delay. We did send you the PCA product which was confirmed by our courier. We would like to hear more about your order/delivery experience. If you would like to discuss this further please do not hesitate to email us at orders@skinora.co.uk