Silver by Mail will never disappoint, superb service. Always prompt delivery. I love the quality of all of the products, so much attention to detail. Just perfect.
The necklace is lovely, however it arrived loose in a box and it took 15 minutes to untangle the chain. Customer service responded quickly to my request for appropriate packaging as this was a gift, ...
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Gareth
Silver by Mail
9 years ago
Dear Mrs Bremner,
Thank you for your feedback. We sincerely apologise that you experienced a problem with the packaging for your item. Please be advised that we are currently experiencing a change-over of our packaging which was the cause of the problem you experienced. This is a very regrettable situation for us and we can assure you that we have put in place alternative packaging measures to ensure this does not happen again.
Kindest Regards Pip @ Silver by Mail 0345 307 3297
My 11 year old Granddaughter loved these chime ball earrings. The little chocolate in the box was also much appreciated. I always buy from your website as the quality and delivery are excellent.
I fell in love with this bracelet the minute it arrived, I took it away with me on holiday, but within 3days the bracelet began to "tarnish". Of course I stopped wearing it, so disappointed !!!
Gareth
Silver by Mail
9 years ago
Dear Mrs Snow,
Thank you for your feedback regarding the Links of Love Bracelet purchased from us. We sincerely apologise that you have experienced a problem with this item. We would be grateful if you could contact customer services regarding this matter (quoting 'Feefo' and your Order Reference) so that they can look into how we may be able to assist you.
Kindest Regards Pip @ Silver by Mail 0345 307 3297 contactus@silver.uk.com
Thank you for your feedback. We sincerely apologise that you experienced a problem with the packaging for your item. Please be advised that we are currently experiencing a change-over of our packaging which was the cause of the problem you experienced. This is a very regrettable situation for us and we can assure you that we have put in place alternative packaging measures to ensure this does not happen again.
Kindest Regards
Pip @ Silver by Mail
0345 307 3297