Shuttle Direct United Kingdom 点评

Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the cancellation of your booking. We would like the opportunity to look into this matter further and assist you. Could you please contact us via email with all the relevant details of your booking? Once we have this information, we will review the situation and get back to you as quickly as possible. We appreciate your patience and hope to resolve this for you.

Tack för att du tog dig tid att dela din upplevelse med oss. Vi vill börja med att verkligen be om ursäkt för det besvär och den försening ni upplevde. Det är långt ifrån den standard vi vill erbjuda våra kunder, och vi förstår att väntan och osäkerheten kring transportens start var frustrerande. Vi är också mycket bekymrade över ert omdöme om förarens hastighet. Säkerhet är alltid vår högsta prioritet, och vi tar detta på största allvar. Vi kommer att följa upp internt för att säkerställa att detta inte upprepas. Vi uppskattar att ni delade era synpunkter med oss, och vi hoppas att vi får möjlighet att ge er en betydligt bättre upplevelse i framtiden.

Thank you for your message. We sincerely apologize for the experience you had. We completely understand how frustrating it must have been to arrive and not find your transfer waiting, and we are sorry that our response and communication did not meet your expectations. After reviewing your booking, we were informed by our service supplier that you were registered as a “no show” on the day of your scheduled arrival. This is why the transfer did not proceed as planned. We understand that this situation, combined with the lack of response to your cancellation and your phone call experience, was very disappointing. Please know that we take your feedback seriously and are addressing the matter with our supplier to prevent similar situations in the future. We truly value your loyalty and hope that we might have the opportunity to restore your confidence in our services. Once again, we sincerely apologize for the inconvenience caused.