Shnuggle 点评

Hi Daniel, Your feedback is very important to us. We are very sorry that DPD did not deliver the box in perfect condition and we are happy to hear you have received the missing item. We make every effort to ensure our goods are delivered in the best condition and we always instruct our chosen courier to handle our products carefully however something has gone wrong in the process. We are constantly sourcing new couriers to use as we want the best delivery times and best service experience for our customers, your feedback is well appreciated and will be passed onto our operations team when seeking alternative couriers as we do not want this to happen to any of our customers. Thank you Team Shnuggle x

Hi Natasha, Thank you for your review. I am sorry to hear you have not received your parcel. We have looked into this for you and can confirm DPD attempted delivery 01/12/22 , as they were unsuccessful this was sent to your local pick up shop for collection and text message sent to inform you of this. The item was not collected so this is now on its way back to our warehouse. To save you waiting for this to be sent back to us we have arranged for a new order to be dispatched from our warehouse today. I hope this helps Team Shnuggle :)

Hi Hope Thank you for leaving us feedback. We are very sorry to hear your Shnuggle items did not arrive in perfect condition. We make every effort to ensure our goods are delivered in the best condition and we always instruct our chosen courier to handle our products carefully. However something has gone wrong during the process. I have looked back on our emails and unfotunately I cannot see any from the email address on your order. Please get in touch with hello@shnuggle.co.uk so we can get this rectified for you :) Team Shnuggle