Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Bay Hotels 点评 | https://www.feefo.com/reviews/shearings-bay 的客户服务点评 | Feefo

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Dr C Wilson

4 years ago

Dr C Wilson 就 Bay Hotels 说了什么:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

Dr C Wilson

4 years ago

And we have still kit heard from your company with regard to our complaints.

产品评价

Appalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

Dr C Wilson

4 years ago

Well a bottle of wine might have helped the situation

受信赖的顾客

4 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

产品评价

受信赖的顾客

4 years ago

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

受信赖的顾客

4 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

产品评价

Staff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

Emily Abram

Bay Hotels

4 years ago

Thank for your review. Customer feedback is very important to us and your comments have been taken onboard and will be fed back to the Hotel Manager for review. I do hope you will stay with us again in the future when I am sure we can restore your faith in our Company.

受信赖的顾客

4 years ago

We will continue to enjoy our Shearing’s holidays

Mr D Gartshore

Glasgow

4 years ago

Mr D Gartshore 就 Bay Hotels 说了什么:

Nice hotel easy booking.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

Mr D Gartshore

4 years ago

Still not received a reply to my complaint

产品评价

Excellent clean hotel, good food, reception a bit frosty all other staff excellent. Unfortunately the free bottle of wine for booking before end of February did not appear nor did the four free drinks

...

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Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

Mr D Gartshore

4 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

4 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Mrs H Scargill

4 years ago

Mrs H Scargill 就 Bay Hotels 说了什么:

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

Mrs H Scargill

4 years ago

We are really looking forward to staying again as soon as we can

产品评价

Norbreck hotel is in a superb position - book a sea view room for fabulous views over the North Bay, we upgraded our room which was really comfortable. Great breakfasts and nice dinners with very fri

...

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Emily Abram

Bay Hotels

4 years ago

Thank you for taking the time to review your stay at the Norbreck Hotel in Scarborough. Your lovely comments are appreciated; I do hope we can look forward to welcoming you back again in the future.

Duncan

PRESTON

4 years ago

Duncan 就 Bay Hotels 说了什么:

Very good.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 4 star review.

产品评价

Mr I Hayward

4 years ago

Mr I Hayward 就 Bay Hotels 说了什么:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

产品评价

very helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to review your stay at the Grand Atlantic Hotel in Weston Super Mare. I am pleased that you enjoyed your stay and your lovely comments will be passed on to the Hotel Manager. I do hope we can welcome you back again soon.

Mr C Walters

Princes Risborough

4 years ago

Mr C Walters 就 Bay Hotels 说了什么:

Answer phones in timely manner

Lynsay Dean

Bay Hotels

4 years ago

Thank you for your review.

产品评价

michael

pontypridd

4 years ago

michael 就 Bay Hotels 说了什么:

Lovely efficient staff

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review.

产品评价

Mrs M Smith

4 years ago

Mrs M Smith 就 Bay Hotels 说了什么:

very efficient yes good

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

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关^于Bay Hotels

Bay Hotels are about warmth, hospitality, live entertainment and all-round great value. Our 30 hotels can be find in price locations in some of Britain’s best-loved resorts, from the rugged beauty of Scotland, to traditional seaside resorts like Blackpool and Torquay and many more besides. Our hotels are Hospitality Assured accredited, we’ve won the Award for Best Employment Practice from Excellence Through People, and we’re certified Investors in People. Many of our hotels have been awarded a TripAdvisor Certificate of Excellence. We have also been shortlisted for several prestigious industry awards.

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0844 824 6351 or 01942 244246

Bay Hotels, Shearings Leisure Group, Waterside House, Waterside Drive, Wigan Pier Business Park, Wigan, Lancashire, WN3 5AZ, United Kingdom

$Ilfracombe, Bay Dilkhusa Grand Hotel$

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了解有关 Feefo 的更多信息

Bay Hotels 点评

Bournemouth, The Savoy HotelAppalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bat...该产^品的更^多点^评 (22)浏览产品网站

Whitby, Bay Royal HotelGreat service, good choice of food and free drink vouchers. Good location.该产^品的更^多点^评 (15)浏览产品网站

Oban, Bay Great Western HotelStaff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities o...该产^品的更^多点^评 (6)浏览产品网站

Scarborough, Bay New Southlands HotelExcellent clean hotel, good food, reception a bit frosty all other staff excellent. Unfortunately the free bottle of wine for booking before end of Fe...该产^品的更^多点^评 (194)浏览产品网站

Scarborough, Bay Norbreck HotelNorbreck hotel is in a superb position - book a sea view room for fabulous views over the North Bay, we upgraded our room which was really comfortable...该产^品的更^多点^评 (15)浏览产品网站

County Durham, Bay Eden Arms HotelEnjoyed my stay & Good staf.该产^品的更^多点^评 (16)浏览产品网站

Weston-super-Mare, The Grand Atlantic Hotelvery helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience....该产^品的更^多点^评 (6)浏览产品网站

Sandown, IOW, Bay Broadway Park HotelGreat value, food OK enjoyable entertainment该产^品的更^多点^评 (24)浏览产品网站

Exmouth, Bay Grand Hotelnice location ,hotel in need of an upgrade该产^品的更^多点^评 (35)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？