The booking process couldn’t have been easier, every detail is outlined on the website and when i called to ask additional questions the call handler was fantastic.
Hattie was extremely helpful when booking our Lapland trip . If we had any questions or queries she was quick to reply and reassure us .
Atlanta
Santa's Lapland
3 months ago
Thank you for your lovely feedback! We’re delighted to hear that Hattie was so helpful while you were booking your Lapland trip. - Atlanta
购买日期：03/03/2026
0
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受信赖的顾客
经 Feefo 确认
3 months ago
Good efficient service.Very helpful
Katie
Santa's Lapland
3 months ago
Hello,
Thank you for your feedback.
We're delighted to hear that you found our service efficient and very helpful.
We hope you have a fantastic holiday. - Katie
Liam was extremely helpful and knowledgeable with the booking process
Katie
Santa's Lapland
3 months ago
Hi there,
Thank you for your lovely feedback.
We're delighted to hear that Liam was so helpful and knowledgeable while assisting you with your booking.
We'll be sure to pass on your kind comments to him.
We hope you have a wonderful holiday and look forward to helping you again in the future. - Katie
购买日期：28/02/2026
0
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AN
Ann
经 Feefo 确认
4 months ago
Ann 就 Santa's Lapland 说了什么:
had trouble with the online booking as it would not allow me to compete the booking but the live chat was brilliant and they booked it all for me
Katie
Santa's Lapland
3 months ago
Hi Ann,
Thank you for your feedback.
We're sorry to hear you experienced some difficulty completing your booking online, but we're very pleased that our Live Chat team were able to step in and assist you.
It's great to know they were able to get everything booked for you smoothly.
We hope you have a fantastic holiday and look forward to helping you again in the future. - Katie
Excellent service
Pleasant and knowledgeable staff
Have traveled with them before and had the amazing, magical time
Reps on site fun and friendly and ready to help
Highly recommend them
Katie
Santa's Lapland
4 months ago
Hi Sally,
Thank you for such a wonderful review.
We’re thrilled to hear that you had such a magical experience and that our team delivered excellent service from start to finish.
It’s fantastic to know that you found our staff pleasant and knowledgeable, and that our in-resort representatives helped make your holiday fun, friendly and well supported throughout.
Thank you for travelling with us again and for your recommendation. - Katie
Service was good great offers a d told you an itinerary, what’s included in your package. Also had patience on the phone
Atlanta
Santa's Lapland
4 months ago
Thank you for your lovely feedback! We’re so pleased to hear that you found our service helpful and patient, and that the package details and itinerary were clearly explained. We always aim to make the booking process smooth. We really appreciate your support and look forward to assisting you again in the future! - Atlanta
Thank you for your feedback! We’re delighted to hear that you received good customer service while exploring different dates and requesting quotes. It’s great to know our team was able to assist you with all your questions. - Atlanta
Santa's Lapland offers a specialist three and four day magical action packed Santa experience in the stunning resort of Saariselkä in Northern Finland.
Santa's Lapland offers a specialist three and four day magical action packed Santa experience in the stunning resort of Saariselkä in Northern Finland.
