Ruby Group 点评

Hello We are very sorry that you were not entirely satisfied with your order. The green preservative is the treatment and on some batches it can be quite a strong colour in places. This will fade over time though and obviously is there to preserve the longevity of your timber. Thank you for your valued order. Kind regards Nikki

Hello We are extremely sorry that you received your gate with a split on the top joint. I can't see a partial refund or resend on the system - did you contact us about this at the time? We are always more than happy to replace or offer a partial refund if there is any damage as we would not wish any customer to be less than 100% satisfied with their order. Our sincere apologies for this. If you can let us have a photograph of the split, we would be more than happy to discuss a partial refund with you? Kind regards Nikki