Rose & Grey 点评

We're sorry to hear that you were disappointed with your purchase. While this product is no longer part of our range, customer satisfaction is very important to us. We rarely received negative feedback about this item, but we understand that everyone's experience can differ. Thank you for taking the time to share your comments, as customer feedback helps us continually review and improve the products we offer.

Thank you for taking the time to leave your feedback. We’re very sorry to hear that you feel disappointed with your sofa. When you contacted us, we responded as quickly as possible so we could better understand the concerns you had raised. As your sofa cushions are feather-filled with a foam core, we also offered guidance on maintenance and care to help keep them looking their best over time. In addition, we offered to arrange for an independent technician to visit your home and inspect the sofa to determine whether there was a manufacturing fault, with a full report provided afterwards. The technician would also have been able to professionally steam and brush the upholstery during the visit. As we didn’t hear back from you following this offer, we were unfortunately unable to progress the matter any further. Had the inspection identified a manufacturing issue, we would of course have worked with you to resolve this, as we always aim to do for our customers. Customer satisfaction is extremely important to us, and we would still be very happy to help arrange an inspection should you wish to revisit this with us. Kind Regards Daisy

Hi, thank you for taking the time to leave your review. We’re very sorry to hear that two of the cushions arrived damaged. We were quite surprised to read your comments, as we responded to your email straight away and have already been working with you to resolve the issue. Although your sofa was purchased from our outlet range, we were not aware of the marks on the cushions prior to delivery. As discussed, we have arranged for replacement cushions to be made for you and are currently in the process of resolving this. We always aim to help our customers as quickly as possible and hope this reassures you that your issue is being dealt with. Kind Regards Daisy

Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear you had a great experience with us. Your kind words really mean a lot to our team, and we truly appreciate your support. We hope you continue to enjoy your purchase and we look forward to welcoming you back again soon!

Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear you had a great experience with us. Your kind words really mean a lot to our team, and we truly appreciate your support. We hope you continue to enjoy your purchase and we look forward to welcoming you back again soon!

Thank you so much for your lovely review! We’re thrilled you had a great experience and really appreciate your support. Enjoy your purchase, and we can’t wait to welcome you back again soon!

Thank you so much for your lovely review! We’re thrilled you had a great experience and really appreciate your support. Enjoy your purchase, and we can’t wait to welcome you back again soon!