Feefo 是如何收集评价的？

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Rollagranola 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

受信赖的顾客

3 years ago

Missing delivery

Not yet received. I had a notification that it was to be delivered Friday. Now it’s showing delayed, but no sign of it.

Sean

Rollagranola

3 years ago

Good afternoon, if there is an issue with delivery it is really helpful if you let us know directly so we can locate it and try to resolve for you. We will send you a private note now to try and resolve.

受信赖的顾客

3 years ago

I understand how poor ratings can impact a supplier, but it’s important for you to understand how the choice of a poor courier can impact the customer experience. I’m still waiting for the delivery over 2 weeks after my original order.

Sean

Rollagranola

3 years ago

Hiya, would be great for an review update now this issue has been resolved and rectified for future orders, thanks

受信赖的顾客

3 years ago

Great product. Good customer service, but really need to change their courier. Product took 16 days to arrive and a lot of chasing. Painful.

购买日期：16/05/2023

0

LN

Lee Newsum

Derby

3 years ago

Lee Newsum 就 Rollagranola 说了什么:

Things went well

Things went well. The box the box came in was a little on the large side. The box only gave me 2 bowls-worth, so this would be a more occasional treat. Very nice granola, though.

Sean

Rollagranola

3 years ago

Thanks for the review, we're glad you enjoyed the granola. Our boxes are in 400g for the oat based products, and 300g for keto/paleo lines. We will pass the comments on to our warehouse regarding outer packaging boxes.

产品评价

购买日期：16/05/2023

0

受信赖的顾客

3 years ago

Recommended.

Speedy delivery, excellent product,. Recommended, not the first purchase and will buy again.

Sean

Rollagranola

3 years ago

Thank you! Delicious for brekkie, or indeed any time of day!

产品评价

购买日期：03/05/2023

0

受信赖的顾客

3 years ago

Great product :-)

I have been a customer of Rollagranola for a couple of years. Excellent recurring order service :-)

Sean

Rollagranola

3 years ago

Thank you, we appreciate your repeat custom!

产品评价

购买日期：22/04/2023

0

VM

Veronica Maclean

Near Elgin

3 years ago

Veronica Maclean 就 Rollagranola 说了什么:

Damaged Rollagranola

Sadly my granola arrived all crushed which was disappointing. It is almost powder.

Sean

Rollagranola

3 years ago

Occasionally the product can settle within the box and we apologise that on this occasion, our granola looked disappointing through the window. Would be great to receive an updated review based on the replacement we have recently sent!

产品评价

购买日期：20/04/2023

0

MM

Mark McMillan

3 years ago

Mark McMillan 就 Rollagranola 说了什么:

Fabulous

Very fast delivery and so tasty mmmm

Sean

Rollagranola

3 years ago

Thanks, we're delighted you love our granola!

产品评价

购买日期：17/04/2023

0

BP

Barbara Pryce

3 years ago

Barbara Pryce 就 Rollagranola 说了什么:

Withdrew reward points without sufficient notice (some service recovery offered) and using Evri to deliver is a nightmare. Seriously thinking of not purchasing again.

Sean

Rollagranola

3 years ago

Sorry you feel this way. We had negative feedback about the rewards as it was hard to use and are aiming to improve service and ease of use which was the reason for removing the service. We sent out three emails and gave 4 weeks for our points to be used up and we then extended that date by a further two weeks to give everyone opportunity to use their points but do understand that emails do not always get through or read.

BP

Barbara Pryce

3 years ago

Agree it was a terrible reward process but your notifications should have been clearer I remain disappointed with your service. Also you have no responded to the use of Evri delivery service. They are not a good advertisement for your brand.

BP

Barbara Pryce

3 years ago

Just had a look through all emails - spam, trash and inbox and can find no notification by you of withdrawing the rewards process. Can you inform me when the emails were sent and to what email address? Thank you

购买日期：06/04/2023

0

受信赖的顾客

3 years ago

Disappointed

Love the granola but really disappointed with the service. It took days from putting the order in to hearing it had been shipped. Still don’t know what day it will be delivered.

Sean

Rollagranola

3 years ago

Hi, we're really sorry for the delay with your order. We do try to manage orders proactively but if there is a delay if you can get in touch with us directly we will do everything we can do to resolve the issue and ensure you receive your product promptly. Having checked tracking I can see it has not been delivered. We will get in touch privately now to get this sorted.

购买日期：12/04/2023

0

SE

Sarah Evans

3 years ago

Sarah Evans 就 Rollagranola 说了什么:

Lack of any communication

Difficult to review a product when you haven’t received your order. No updates emailed either so don’t know if it’s even been despatched.

Sean

Rollagranola

3 years ago

Hiya, apologies for the delay in your order; it is out for delivery today. Would be great for an updated review once you've tried some!

购买日期：08/04/2023

0

受信赖的顾客

3 years ago

I tried Rollagranola for the first time while training for the London Marathon and each flavour I've tried has been delicious. I've not had to worry about feeling hungry later on if I've chosen it...

Sean

Rollagranola

3 years ago

Thanks for the awesome review, and good luck for the London Marathon!

产品评价

购买日期：21/03/2023

0

Rollagranola 点评

Organic & Nutty Granola该产^品的更^多点^评 (35)浏览产品网站Tasted very nice. Only got 2 bowls out of the box (I suppose I could have stretched it to 3, if I wasn't such a greedy pig)

California Walnut Halves该产^品的更^多点^评 (3)浏览产品网站

Absolutely Chocolate Granola 15.00% Off Auto renew该产^品的更^多点^评 (47)浏览产品网站I can't believe how chocolatey it tastes!

Zesty Caveman Granola该产^品的更^多点^评 (44)浏览产品网站All delicious normally however this batch arrived crushed

Pecan Maple Twist Granola该产^品的更^多点^评 (34)浏览产品网站Again a crushed granola arrived which is disappointing

Organic & Nutty Granola该产^品的更^多点^评 (35)浏览产品网站This also arrived in a powdery state . It must have had a rough ride here

Almond & Pecan Crunch Granola该产^品的更^多点^评 (18)浏览产品网站So nice and scrumptious. Yummy!

Organic & Nutty Granola该产^品的更^多点^评 (35)浏览产品网站The best granola around by far

Cool Raspberry Granola该产^品的更^多点^评 (56)浏览产品网站So nice. Tasty and would buy again!

Organic & Nutty Granola该产^品的更^多点^评 (35)浏览产品网站My current favourite flavour! The combination of ingredients is just perfect for me :)

Awesome Almond Granola该产^品的更^多点^评 (45)浏览产品网站

Healthy Hazelnut Granola该产^品的更^多点^评 (38)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？