Riviera Travel 点评

Thank you for your 5* review! It is wonderful to hear that you had another amazing holiday with us. We are delighted that you found the holiday to be so well organised and that everything met your expectations. Thank you for your continued loyalty and for recommending Riviera Travel. We hope to welcome you again in the near future.

Thank you for your review. We are pleased to hear that you enjoyed aspects of your Lake Garda holiday, including the destinations and your hotel. However, we are sorry to learn that the length of some journeys and the communication regarding your return flight affected your experience. We can confirm that your complaint has been received and will be responded to in full within 28 days from the date of your letter, in line with ABTA guidelines. Thank you for taking the time to share your feedback

Thank you for your wonderful 5* review ! We are delighted to hear you had such an excellent experience on your Helsinki, Tallinn & Riga holiday. It's wonderful to know that everything ran like clockwork and that you found the hotels to be conveniently located and of a high standard. We are also pleased that our tour manager was approachable and friendly, and that the local guides' knowledge was so highly valued. It's great to hear that the individual listening devices, including the provision for hearing aids and volume control, were of benefit. We appreciate your feedback regarding the free time to revisit places and the inclusion of the first evening in each new city, and we are thrilled that you would recommend us.

Thank you for taking the time to share your experience of our Lisbon, Porto and the Douro Valley tour. We are delighted to hear that you found the tour to be great and very well organised, with ample time to explore both Lisbon and Porto at your own pace. It's wonderful to know that both our Riviera guide, Anthony, and our local guides contributed positively to your journey. We appreciate your kind words and are pleased you had such a memorable time.

Thank you for your 5* review. It is wonderful to hear such positive feedback about your Wonders of the Nile journey. We are delighted that your experience with Riviera Travel exceeded your expectations and that the booking process was smooth. We are especially pleased that our UK staff were able to accommodate your requests, and that your time onboard with your Riviera Tour Guides, Walid and Shaaban, was so exceptional. Their dedication to enhancing your visits and adapting the itinerary is greatly valued. Thank you for recognising the hard work and hospitality of the MS Darakum onboard team, as well as the high standards of cleanliness and the variety of dining options. It is great to know you had the opportunity to explore different areas of the vessel. We very much appreciate your recommendation for those looking to discover both Ancient and Modern Egypt in comfort, and we are glad you enjoyed visiting a mix of well-known and lesser-explored sites.

Thank you for your 5* review!

Thank you for your 5* feedback! It is wonderful to hear that your recent holiday with us was such a positive experience, from your initial airport transfer right through to your return journey. We're delighted that our tours and guides proved to be excellent, offering comprehensive information and a friendly, helpful approach and made a lasting impression.

Thank you for your detailed review. We are pleased to hear that you enjoyed the cruise overall, including the itinerary and the service from our onboard team. However, we are sorry that several aspects did not meet your expectations, including the condition and cleanliness of your cabin, the onboard entertainment and activities, the missed photo stop, and your experience during the extension. We are also concerned to hear about the damage to your luggage and the handling of bags at the airport, and we understand how frustrating this must have been. A member of our Guest Relations team will endeavour to contact you within the next few days to discuss your feedback in more detail. Thank you for taking the time to share your comments.

Thank you for taking the time to share your feedback regarding your recent holiday. We're so pleased to hear you found the hotel and service lovely, and we appreciate your comments about the guides.