Riviera Travel 点评

Thank you for taking the time to share your feedback on your recent Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you found the facilities on the boat to be fantastic, well-maintained, and clean. It's wonderful to know that our staff in the bar, restaurants, and housekeepers were amazing, and that you experienced them as a hardworking, friendly, and cohesive team. We are also pleased that our Riviera Cruise Director was efficient and ensured everything ran smoothly, and that you felt well looked after. We appreciate your comments on the excellent quality and abundance of food. We are glad you enjoyed travelling along the river, finding the Saone particularly peaceful with abundant bird life, and that you found this very relaxing. It's also great to hear that you enjoyed exploring locations at your own pace and that you particularly liked Chalon-sur-Soane, Viviers, and found Pont du Gard stunning. We have noted your comments regarding the welcome on day 1.

We are absolutely delighted to hear that you had such an excellent holiday with us on our Classic Sicily for Solo Travellers tour. It's wonderful to know that you enjoyed the itinerary, hotels, and places visited, and that our organisation from start to finish met your expectations. We're also thrilled that you found the group dynamic so positive and the evening meals enjoyable. Your kind words about Yasser are truly appreciated, and we're so pleased he contributed to your superb experience.

We are delighted to hear that you had an excellent experience on the Douro, Porto and Salamanca River Cruise. It's wonderful to know that you found the itinerary to be well-planned and organised, and that the standard of food, drink, and service from our staff and coach drivers met your expectations. We appreciate you highlighting these positive aspects of your journey. We also acknowledge your feedback regarding your return travel experience and understand how this impacted the end of your holiday.

We are so pleased to hear that your Budapest to The Black Sea River Cruise was more than you had hoped for. It's wonderful to know that you enjoyed the staff, trips, food, scenery, and the comfort of the ship.

Thank you for taking the time to share your feedback. We're pleased to hear that you would consider booking with Riviera Travel again for an ordinary tour. We appreciate you highlighting your preferences regarding dining arrangements, and we regret that this aspect of your recent holiday did not meet your expectations.

Thank you for sharing your wonderful feedback about your recent cruise on the Emily Bronte. We are so pleased to hear that you had an excellent experience with Riviera and that the service on board was brilliant. It's also good to know that any itinerary changes did not impact your enjoyment. We truly appreciate your loyalty and look forward to welcoming you on another Riviera river cruise in the future.

Thank you for taking the time to share your experience of The Blue Danube River Cruise. We are delighted to hear that you found the ship excellent, with spacious and spotlessly clean cabins and public areas. It's wonderful that you enjoyed the first-class food and found the excursions to be good and well organised, with knowledgeable local guides. We appreciate your feedback regarding the entertainment and will certainly take this on board.

Thank you for taking the time to share your feedback with us following your recent holiday. We were delighted to learn that you enjoyed the itinerary and found it offered a good balance between escorted excursions and free time. We also appreciate you taking the time to comment on your Tour Manager. We recognise the important role our Tour Managers play in shaping our guests' enjoyment of a holiday, and we are grateful when guests share both positive and constructive feedback. As we are continually striving to enhance the experience we provide, your comments have been shared with our Tour Management team for review and consideration. We were sorry to learn that the hotel in Brig did not fully meet your expectations. Having reviewed your booking history, we can confirm that you enquired about air conditioning facilities at the hotels. At that time, information was provided confirming which hotels offered air conditioning on the itinerary. We regret to learn that you were also expecting air con at the Hotel Victoria.

Thank you for your wonderful feedback on your recent Rhine Cruise to Switzerland. We're so pleased to hear you enjoyed the boat, crew, and food. It's great that you found the Rhine Gorge to be a highlight, and we appreciate you sharing your observations about the industrial aspects of the river and the efforts made to cruise slowly for passenger enjoyment.

Thank you for sharing your feedback on the Malta Uncovered tour. We are pleased to hear that you found the excursions to be very good, with interesting locations, knowledgeable guides, and excellent organisation and transport. We are also glad that our tour representative was helpful and charming. We appreciate you bringing your concerns about the hotel to our attention. We are sorry to hear that your experience did not meet your expectations, particularly regarding the division of the hotel and the location of your room. We also note your comments about the evening dinners. Your feedback is valuable as we continually strive to improve our offerings.