Riviera Travel 点评

Thank you for your review. We're pleased to hear that you found your holiday well organised overall. We appreciate that, following an early start, you would have preferred lunch to be available on arrival. Whilst lunch is not offered on embarkation day, guests can enjoy complimentary tea, coffee and biscuits onboard and are free to explore ashore before returning for high tea later in the afternoon. We also understand your disappointment with the lavender fields. Unfortunately, the appearance and quality of the lavender can be significantly affected by seasonal and weather conditions, and the exceptionally hot and dry weather may have impacted the blooms during your visit. We are sorry to hear that the arrangements in Marseille proved challenging, particularly given your walking difficulties. We appreciate that the distance from the coach drop-off point to the check-in area was not ideal and regret any inconvenience this caused. Thank you for taking the time to share your feedback. Your comments have been noted and will be shared with the relevant teams for review. We hope to welcome you on another Riviera holiday in the future.

Thank you for your 4* review! We are so pleased to hear that you had such a positive experience on your Seine Paris and Normandy River Cruise. It's wonderful to know that you appreciated the sites, found our guides excellent, and that the staff on board were so efficient. We are also glad that our planning of visits met your expectations.

Thank you for sharing your wonderful experience on our Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you enjoyed the itinerary and found the ship, food, wine, and service to be superb. We truly appreciate you choosing Riviera Travel.

Thank you for your feedback and for taking the time to discuss your experience with us further today. We were sorry to learn that aspects of the holiday did not fully meet your expectations. We appreciate your comments regarding the hotels used during the tour, including your observation that two of the properties were hosting large teenage groups during your stay. We also note your feedback regarding the quality of the breakfasts provided. Please be assured that we have shared your comments with our Product Team for review as part of our ongoing commitment to maintaining and enhancing the quality of our hotel programme. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.

Thank you for taking the time to share your feedback about your recent Highlights of the Douro Valley & Salamanca River Cruise. We are delighted to hear that you found the boat excellent and that the food and service exceeded your expectations. We appreciate you sharing your thoughts on the excursions, and we are sorry to hear that some did not fully meet your expectations regarding travel time.

Thank you for your 5* review!

Thank you for taking the time to share your feedback. We are very sorry to hear that your journey was affected by flight disruption and apologise for the difficulty you experienced when trying to reach our emergency contact line. We appreciate how frustrating it can be when travel plans change unexpectedly and you're unable to speak to someone as quickly as you would like. We also understand your disappointment at arriving on board later than planned after a long day of travel. While the onboard team sought to provide refreshments following your arrival, we're sorry that the options available did not fully meet your expectations. Thank you for bringing these points to our attention. We value your feedback and hope that, despite the challenges at the start of your trip, you were able to enjoy the rest of your holiday and cruise experience.