Riviera Travel 点评

Hello June, We are so pleased to hear that your 6th cruise with Riviera was as enjoyable as your previous ones and that you found the new ship, Riviera Rose, to be excellent. It's wonderful to know that you appreciated the spacious accommodation and the comfort of the ship, allowing you to relax and enjoy your time onboard. We're delighted that our staff members, including the Riviera Cruise Manager, were friendly and helpful, and that you found the organisation of the cruise to be faultless, from the daily programmes and briefings to general onboard life. Thank you for your thoughtful feedback regarding the excursions and photographs. We understand that personal travel preferences can vary, and we appreciate you highlighting that while the Douro cruise is highly recommended, prospective customers should carefully study the itinerary to ensure it aligns with their interests. We also note your observation about the low-key evening entertainment, which suited you well. Kind regards, Riviera Travel

Hello, We are delighted to hear that you had a fabulous holiday and enjoyed your tour guide. It's wonderful to know that you found our organisation to be well-done and hassle-free, with plenty to see and do. We appreciate your feedback regarding the pacing of the tour and your suggestions for potential extensions, and we're pleased you're considering us for future travel. Kind regards, Riviera Travel

Hello, We're so pleased to hear that you enjoyed your recent Douro, Porto & Salamanca River Cruise with us, especially as you've had such positive experiences on previous Riviera holidays. It's wonderful that you chose to sail with us again and we appreciate you sharing your feedback. Kind regards, Riviera Travel

Thank you for your feedback. We are very sorry for the disappointment caused by the changes to your holiday arrangements due to the low water levels on the Danube. We fully appreciate how upsetting it must have been to learn that you would not be able to join the cruise in Budapest as originally planned, particularly after being advised that the remainder of the itinerary was expected to operate as advertised. We understand your concerns and are sorry for any frustration and uncertainty this situation may have caused. River cruising is dependent on water levels and navigation conditions, which can change rapidly and are unfortunately beyond our control. However, we recognise that this does not lessen the disappointment when a holiday does not proceed as expected. We note that you have written to our Guest Relations team regarding these matters. Please be assured that your correspondence is being reviewed, and our team will provide a full response following their investigation. In line with ABTA guidelines, you will receive a reply within 28 days of receipt of your correspondence. Once again, we are very sorry for the disappointment experienced and thank you for your patience while this matter is being fully investigated.

Thank you for your 5* review . It's wonderful to hear that you had such a fantastic holiday and enjoyed the incredible scenery and whale sightings. We're also delighted that Sharon was such a great tour manager for you. We appreciate you sharing your thoughts on the meal arrangement s and will share your feedback with the relevant teams .

Hello, We are very sorry to hear that your recent experience did not meet your expectations, particularly regarding the revised itinerary and the impact this had on your holiday plans and comfort. We understand your disappointment and concern about the information provided before your trip, and we regret that this situation caused you additional discomfort, especially given your recent surgery and need for rest. We appreciate you acknowledging the positive contributions of our crew and the quality of the food during your cruise. Kind regards, Riviera Travel

Thank you for your 5 * review . It's wonderful to hear how much you enjoyed your trip to Lake Como, especially appreciating the picturesque location and convenience of the hotel. We're also pleased that you found the hotel clean, the staff welcoming, and the breakfast very good. It's great to know that our organised trips were enjoyable and that Lake Como surpassed your expectations.