3 emails no reply not good service for a multi time returning customer
Deborah
Redtag.ca
8 years ago
Thank you for taking the time to provide a review on your experience. We are committed to providing outstanding service in all areas of our operation. Employee performance is something which we feel intensely strong about. We sincerely apologize for any disappointment you’ve encountered and if there is anything we can assist with please contact us at customerservice@redtag.ca. Please be assured this matter has been brought to our Reservation Manager’s attention to guard against future occurrences of this nature. Please feel confident, we do value your business and assure you of our very best intentions at all times.
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受信赖的顾客
8 years ago
Excellent!
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受信赖的顾客
8 years ago
The online booking did not work due to different airline carriers for a round-trip flight and we were advised to call in to process the transaction. We were then advised the price had suddenly...
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Very helpful and great deals very happy with service
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Amazing.
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受信赖的顾客
8 years ago
Quick confirmation. Easy to navigate website
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TC
Trusted Customer
Edmonton, Alberta
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Victoria Harrison was very polite, confident and helpful. She made the process very easy and was very diligent about getting us all of the info we requested. Thanks again for all of your help
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
I was so disappointed with the flight I booked. I had so much trouble at the airport
Deborah
Redtag.ca
8 years ago
Thank you for taking the time to provide a review. We are truly sorry to hear you encountered any upset on your flight. Please feel free to submit a detailed account of what transpired to my attention at customerservice@redtag.ca and I will forward to the appropriate department to investigate your concerns.
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受信赖的顾客
8 years ago
If a promo code is provided from red tag website, and you apply it in the promo code section, it shouldn’t give you an error to call customer service, and then when you call get hung up on
Deborah
Redtag.ca
8 years ago
Thank you for providing a review of your experience. Feedback from our clients helps us tackle issues and become a better business.We are sorry that you encountered any upset. We have asked our Online Support Team who will contact you to apply the Promo Code towards your reservation. This has also been brought to our Operations Manager’s attention to guard against any further occurrences of this nature. For any assistance with your reservation please contact our office at 1-866-873-3824. We appreciate your business and apologize for any upset this experience has caused.
