No help provided to amend booking and $120 baggage fee!
Made an error in my booking as was told when I called that no changes were allowed. Also found out after I booked there will be a $120 charge for checked baggage. I have never flown with an airline...
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Deborah
Redtag.ca
8 years ago
Thank you for providing your review. Once you indicate your acceptance of the supplier Terms and Conditions and provide your credit card payment to confirm the booking, you are subject to those Terms and Conditions. The onus is on the client to ensure they have read, and understand, the Terms & Conditions of a supplier prior to finalizing their online booking. Unfortunately the airline does not allow any changes on your reservation. Also, within the airline terms and conditions, prior to confirming the reservation, it states zero free baggage. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-873-3824
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受信赖的顾客
8 years ago
Excellent customer experience
Kerry Simon was extremely pleasant and very helpful when booking.
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Easy to use services
Definitely use again and again. Have used then in the past as well. Agents are very friendly and helpful.
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Poor Customer service - not listening and at the end of her shift
I ask the Customer Service Representative to separate my ticket with my husband's ticket. My husband was going on business and needed to provide and expense report separate from the my trip as...
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Deborah
Redtag.ca
8 years ago
Thank you for providing a review on your experience. We will look into this matter further and provide a response for you by email within the next few days. Please feel confident, we do value your business and assure you of our very best intentions at all times.
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Dawna Campinelli is an amazing agent who goes above and beyond her call of duty. We were dealing with an emergency and she sent me an email on the weekend while she was away. Her recommendations for...
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Excellent service. Thanks Shannon.
Easy to talk to. Excellent service!
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Great website
They called to check in with me to make sure my flight was all that I needed. That's making it more personal and there still are folks out there that like that way of communication.
Thank you for...
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受信赖的顾客
8 years ago
Great service
Contacted me right away when there was an issue with my card and had it reprocessed within the hour
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Trusted Customer
Montreal
8 years ago
Trusted Customer 就 Redtag.ca 说了什么:
Very helpful, and polite
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受信赖的顾客
8 years ago
Don’t fall for the lowest price listed!
It was a good and efficient experience overall. Although I managed to get a “good deal” on my flight to Lisbon, it was never obvious that the economy fare I was purchasing was for the lowest class of...
