The racking is fabulous, smart, strong went up fairly easily with 2 people. However as it was ordered by myself a 65 year old woman with arthritus I wasn’t very happy with delivery. It got dumped on...
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Customer Service
Rapid Racking
2 years ago
Dear Kim
Thanks for taking the time to talk to me recently and for feeding this back. It was disappointing that we sent out chipboards instead of White boards on the first order.
We must strive to get this right on future orders . The freight we deliver is bulky and heavy and we must make every effort to always improve to try to make it easier for the customer on the delivery they receive
Kind regards
Nathan
The racking package was delivered with the 4 blue posts missing and 4 no 455mm orange cross members, which I am still waiting for.
Customer Service
Rapid Racking
2 years ago
Dear Robert
Apologies again for the delay on your order, disappointing that we did not deliver your order complete.
We must every effort to get his right first time . As per my recent communication I just wanted to make sure the replacement beams have arrived
Apologies again for this
Best Wishes
Nathan
My purchase did not arrive on the day it was expected due to a problem at the Courier company. I contacted Rapid Racking who handled the problem expertly with empathy and efficiency so a call out...
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Customer Service
Rapid Racking
2 years ago
Thanks Bryan
We need to make every effort to get this right first time for you, thanks for taking the time to send us your review and for still giving us a great rating
I will pass this back to Maria and Nathan
Thanks again
Best wishes
Rob
Product easy to find on website, ordered on the 29th and received well packaged on the 4th, produ0ct is exactly as described, very happy and would highly recommend.
Customer Service
Rapid Racking
2 years ago
Thanks Glen
Great to know all was as expected on your order/delivery.
Hope we can help you again soon
Many Thanks
Nathan
The first time I tried to contact them I was on hold for ages, then after explaining what I needed I was put on hold again for ages.
Customer Service
Rapid Racking
2 years ago
Dear Huw
Thanks for taking the time to talk to me recently, apologies again with the issue on the phone as discussed if we need to find out relevant information it would be a better to call you back instead of holding you on the line.
Best wishes
Nathan
The service i have experienced with RapidRacking was great from measuring up to installation they have been there every step of the way a few mistakes happened with some of the material but they soon...
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Customer Service
Rapid Racking
2 years ago
Good afternoon
Thanks for taking the time to let us know, we will feed this back to the Design Coordinators.
Thanks for the 5 star rating
Best Wishes
Laura
Rapid Racking is the UK’s leading supplier for storage solutions.
Since our inception in 1986, we have continued to provide high quality racking, shelving, storage containers and workplace accessories. With the largest stock hold in the UK, and a proud member of the Manutan Group, we offer our customers more than 30,000 products at a competitive cost.
On top of storage solutions, we offer a range of industry-certified services including design, installation, dismantle and removal, and rack inspections.
Rapid Racking is the UK’s leading supplier for storage solutions.
Since our inception in 1986, we have continued to provide high quality racking, shelving, storage containers and workplace accessories. With the largest stock hold in the UK, and a proud member of the Manutan Group, we offer our customers more than 30,000 products at a competitive cost.
On top of storage solutions, we offer a range of industry-certified services including design, installation, dismantle and removal, and rack inspections.
