Rail Ninja 点评

Thank you for your feedback! We’re happy to hear that the booking process was easy and that our support team could assist promptly whenever needed.

Thank you for sharing your feedback, Leslie. We're truly sorry to hear about the inconvenience caused by the train cancellation. Just to clarify, we have never refused your refund request. When a train carrier cancels a reservation at the last minute, we are required to submit a claim on your behalf. Please note that the claim processing time can take up to 90 days. Once we receive confirmation and the refund from the train carrier, we will promptly process the refund to your original payment method. Thank you for your patience and understanding.

It’s wonderful to know we could meet your needs. Hope to be part of your future journeys again!

Thank you for the great feedback! Looking forward to helping you again soon!

We appreciate your comment and look forward to assisting you again on your future travels!

We appreciate your feedback! It's great to know that you were satisfied with the service.

We’re really glad to hear your experience was a good one!