Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

RAC Breakdown Cover 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

受信赖的顾客

经 Feefo 确认

5 years ago

Cowboys!

by not automatically renewing expensive policies

产品评价

购买日期：02/09/2016

7

MG

Mr S Gardner

经 Feefo 确认

6 years ago

Mr S Gardner 就 RAC Breakdown Cover 说了什么:

Ripped off by auto renew

Ripped off by Auto renew alongside me taking out a policy. 1st Year was perfect at about £90. Then without my consent Rac auto-renewed my policy at a £27.50 a month(£330) per year. Along side that I...

产品评价

购买日期：27/11/2019

6

受信赖的顾客

经 Feefo 确认

6 years ago

not used any services yet

no thoughts

Customer Services

RAC Breakdown Cover

6 years ago

Hi,I am sorry to read that you have been left unhappy with the service provided and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.https://www.rac.co.uk/complaintsThank you, Gary

购买日期：22/01/2020

2

MP

Mr M Pegram

经 Feefo 确认

6 years ago

Mr M Pegram 就 RAC Breakdown Cover 说了什么:

Easy to complete

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Pegram,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

购买日期：21/01/2020

0

MS

Mr S Smith

经 Feefo 确认

6 years ago

Mr S Smith 就 RAC Breakdown Cover 说了什么:

The cover needed

Great value for the money and that I can always rely upon the service

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Smith,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

产品评价

购买日期：27/01/2020

1

受信赖的顾客

经 Feefo 确认

6 years ago

Keep up the good work

They went well I had a few problems when I was a member before and they are still good and are will stay with you.

Customer Services

RAC Breakdown Cover

6 years ago

Hi,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

产品评价

购买日期：07/01/2020

0

受信赖的顾客

经 Feefo 确认

6 years ago

You’ve lost a customer.

Unhelpful. Not flexible. Will not be renewing my cover. You’ve lost a customer.

Customer Services

RAC Breakdown Cover

6 years ago

Hi,I am sorry to read that you have been left unhappy with the service provided and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.https://www.rac.co.uk/complaintsThank you, Gary

产品评价

购买日期：11/01/2020

3

MW

Mrs N Welsh

经 Feefo 确认

6 years ago

Mrs N Welsh 就 RAC Breakdown Cover 说了什么:

Great service from advisor, help retain a customer and reduce my cost

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mrs Welsh,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

产品评价

购买日期：24/01/2020

0

MT

Mr S Teggart

经 Feefo 确认

6 years ago

Mr S Teggart 就 RAC Breakdown Cover 说了什么:

Great service and no problems

Great service so easy to deal with

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Teggart,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

购买日期：03/01/2020

0

ML

Mr J Newton-Lewis

经 Feefo 确认

6 years ago

Mr J Newton-Lewis 就 RAC Breakdown Cover 说了什么:

All hunky dory so far!

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Newton-Lewis,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

购买日期：07/01/2020

0

RAC Breakdown Cover 点评

RAC Breakdown Cover该产^品的更^多点^评 (9,301)浏览产品网站Never had to use them, they've been skimming my account for the past 4 years taking more and more money without my knowledge

RAC Breakdown Cover该产^品的更^多点^评 (9,301)浏览产品网站Ripped off by Auto renew alongside me taking out a policy. 1st Year was perfect at about £90. Then without my consent Rac auto-renewed my policy at a £27.50 a month(£330) per year. Along side that I...阅读更多

RAC Breakdown Cover该产^品的更^多点^评 (9,301)浏览产品网站Great value for cover required

RAC Breakdown Cover该产^品的更^多点^评 (9,301)浏览产品网站I now you are good as I am a old member, and I know you are good in you work that is why I have joined again.

RAC Breakdown Cover该产^品的更^多点^评 (9,301)浏览产品网站You’ve lost a customer...

RAC Breakdown Cover该产^品的更^多点^评 (9,301)浏览产品网站Great service happy customer

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？