Thank you for leaving your feedback, Douglas. We really appreciate it. We are always trying to improve our services, and your feedback helps us do this. We’re so sorry to hear about the delay with your order. We understand how frustrating it is to pay for expedited shipping and not receive your package on time. While we always ship your orders out the same day or the next day, sometimes courier delays occur that are unfortunately outside of our control. That being said, we completely understand your frustration and out of a gesture of goodwill, we will refund your shipping. Thank you again for bringing this to our attention. We assure you this will not happen again. If you wish to discuss this further, please contact me at customerservice@qualitybearingsonline.com.
