Mechanic was very neat and professional. Did a very good job.
产品评价
购买日期：08/09/2016
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受信赖的顾客
10 years ago
Technician that came to my home for repair was very courteous and professional. his name was Mike.
Carmen the person that scheduled my appointment needs to have a lesson in customer service.
Did not...
We needed to have the filter material changed in our softener unit. Mike was very professional, explained the entire process and helped me understand exactly what he was accomplishing.
产品评价
购买日期：13/08/2016
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受信赖的顾客
10 years ago
Service was good.
产品评价
购买日期：08/08/2016
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TC
Trusted Customer
10 years ago
Trusted Customer 就 Puronics 说了什么:
Professional and informative on how the system works, what needs to be done to maximize system performance. Not just trying to sell a new system.
I got an appointment for the next day, they came on time . The technician was very polite he put covers on his shoes as soon as he entered our home. I would recommend the company to everyone we are...
On 6/2/2016 had puronics come to home to recharge or fill 10 inch water filter with carbon and some other fill silver or something(hygiene and purifex) cost $655.00 I thought that also included
Check...
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Puronics Customer Services
Puronics
10 years ago
Thank you for your feedback! After researching this issue, we found that when the tech turned in his paperwork, the person that entered the results into the system put the part that was used in the system, but didn't zero out the cost. Essentially, a clerical error. We apologize for the inconvenience, and in addition to giving you credit for the part that you shouldn't be charged for, we would like to give you a credit for the service call as well. Our office should have been in contact with you regarding this adjustment. If you have any questions, please contact Jeff Atkinson at 925.456.1605 or you can email to livermoreservice@puronics.com.
Regards,
Puronics Customer Service
产品评价
Puronics Customer Services
Puronics
10 years ago
Thank you for your feedback! After researching this issue, we found that when the tech turned in his paperwork, the person that entered the results into the system put the part that was used in the system, but didn't zero out the cost. Essentially, a clerical error. We apologize for the inconvenience, and in addition to giving you credit for the part that you shouldn't be charged for, we would like to give you a credit for the service call as well. Our office should have been in contact with you regarding this adjustment. If you have any questions, please contact Jeff Atkinson at 925.456.1605 or you can email to livermoreservice@puronics.com.
Regards,Puronics Customer Service
购买日期：08/02/2016
0
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TC
Trusted Customer
10 years ago
Trusted Customer 就 Puronics 说了什么:
Arrived at beginning of arrival window - completed service in a professional manner
