Premier Netting 点评

Hello Brian, Thank you for the wonderful review! We can't wait to see you shopping with us again and again! :) All the best, Tom Moore Sales Manager

Hello Shaun, We are sorry you've had a bad experience with us. We can only apologise for the issues and inconvenience caused by our couriers, who took 3 days to deliver your goods. DHL had all 9 parcels ready to deliver on the next day service, as we booked, however they have advised they did not have the space on their delivery vans to take all 9 parcels. In our experience delivery issues are rare but do happen from time to time. We always try to resolve any problems as quickly and efficiently as we can and, on this occasion, I can see my colleague contacted DHL as soon as you called, and we advised the situation needed to be resolved and the goods needed to be delivered that day. As you've mentioned in your review, we offered a full refund on the delivery charge. As for the actual paving grids themselves, I can see from the photo the delivery driver took that most of the boxes did arrive damaged, again, this is not something we see very often, but unfortunately, they have arrived this way on this occasion. If the paving grids aren’t what you hoped for then you can of course return them back to us and we can offer you a full refund on the order. We pride ourselves on our customer service and do everything we can to ensure that our customers are happy. Kind regards, Tom Moore Sales Manager