Pour & Sip 点评

Hi there, I am terribly sorry that you are disappointed with your purchase. Unfortunately, we are not always sent presentation packaging from our suppliers, therefore we picture the products on our website exactly how they will be sent. If you would like to return this product, please email us at - cs@pourandsip.com Many thanks, Pour & Sip

Hi Lucinda, Thank you very much for getting in touch and taking the time to leave your review. Please accept my apologies for the negative experience that you have had with us. Unfortunately, we are quite limited by the voucher provider that we use and our gift vouchers are set up to automatically send to the recipient at around the same time of day that the original order was placed - in this case it was around 4:30pm. These can sometimes end up in spam folders, however I will look into why this was not automatically sent. Unfortunately we are an incredibly small team and we did have staff shortages that week, so this certainly impacted the level of customer service that we normally provide. I would hate for your experience with us to be a negative one, so please drop us a line at - cs@pourandsip.com - when convenient and we can go from there. Many thanks, Pour & Sip