Online ordering was easy and included the correct picture of the part I was looking for. Other website's pictures did not match the actual part. Several days after placing the order, I did not...
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购买日期：18/03/2018
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TC
Trusted Customer
8 years ago
Trusted Customer 就 Poly Performance 说了什么:
great communication,shipped and arrived quickly, highly recommend
Fantastic customer service. The product I ordered was drop shipped with the wrong heim end. I returned, re ordered and received the correct item inside a week. Email turn around was less then two...
Got may parts when they said I would, great price, fast shipping. Confirmation of order and a tracking number sent. Will use them again and tell others.
Poor communication when a product was delayed nearly a month.
Customer Support
Poly Performance
8 years ago
Hi Zach, Sorry you are unsatisfied with the lead time on the item you ordered. Looks like we did contact you ahead of time to let you know it wouldn't be shipping immediately, as the vendor did not have stock when you ordered, and that it did take several days for us to finally get through to you. Our apologies, hopefully we can better meet your expectations next time around.
Ordered Sat, paid a lot for 2 day shipping, it's weds of the following week, still haven't received the items!
Customer Support
Poly Performance
8 years ago
Thank you for the order. It looks like your order came through after close of business last Friday, and was processed and shipped the following business day, Monday. Unfortunately severe weather has delayed your package, something completely out of control for both us and UPS.
