Stock what you sell. Don’t charge customers for parts that shipment is delayed on. Don’t expect customers to do a return for parts they never received.
Eddie
Poly Performance
7 years ago
Hi Steven,
I'm sorry you had issues with your order. We did contact and notify you the day your order was placed to let you know the parts were not in stock and would have to be ordered in. We're not a large operation, and don't have room to stock every part that we sell, but we do get parts out to our customers as fast as we are able to. I hope you understand, and hope to see you back in the future.
bought a pair of s2 flush mounts and paid for 2 day shipping. didnt come in for 8 days after being in contact with customer service they didnt even have the product I stock. I had to reach out just...
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Customer Support
Poly Performance
7 years ago
Hello, Very sorry for the mis-communication with your order. Unfortunately, we can't always process some orders as fast as we'd like and can be subject to lead times from part manufacturers. We are always trying to stock more to combat this, but it can often be hard for a small business like us to keep pace with demands and new releases. We hope you'll consider us in the future, and hope the lights you ordered work out well for you!
Regards,
Andy Knox
General Manager
购买日期：11/03/2019
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TC
Trusted Customer
7 years ago
Trusted Customer 就 Poly Performance 说了什么:
No problems :)
购买日期：06/03/2019
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TC
Trusted Customer
7 years ago
Trusted Customer 就 Poly Performance 说了什么:
Received item quickly, well packaged and as described.
Ordered axles and was told by poly repot would take a month to ship. Called manufacture of axles and they said 2 days to ship. Not sure why I was told a month or if I will order from poly again
Customer Support
Poly Performance
7 years ago
Hello, Sorry to hear that you got some inaccurate info, but I assure you we do value you as a customer. Often, we operate on the 'worse case scenario' when quoting lead times for out of stock and back ordered items to customers. In this case, it sounds like we might not have gotten the most current information when checking stock on your shafts. It looks like the order did ship within a couple days of being processed and arrived to you in the normal shipping time. Sorry to have confused you, we hope you'll consider us again in the future as you continue with your build!
