spent the week sitting on hard plastic garden chair.the seating promised did not materialise, was told none was available
Plumbs
Plumbs
12 years ago
Thank you for your feedback. I am sorry to hear that you did not receive the loan furniture that you had requested at the point of ordering. We always try our best to accommodate customer’s requests for loan furniture but this is not always possible. However, the fact that you were promised the loan furniture and did not receive it is unacceptable. Please be assured that we have taken your comments on board and we are very sorry for the inconvenience caused.
Your representative was very good and helpful, however when the curtains arrived they were 6" longer than stated on the form. This took another month to rectify, a letter of apology only arrived...
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Plumbs
Plumbs
12 years ago
Thank you for your feedback. I have looked into your order and I can advise that there was an administration error made when the order was taken. This led to an unacceptable delay in your order; we are very sorry for any inconvenience caused. We are however, glad that you are pleased with the finished product.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
