Saleswoman very pushy and kept telling me the items on offer were not available. Eventually she admitted she had them in the car and did I really want to go to all that trouble? Yes I did.
Plumbs
Plumbs
13 years ago
Thank you for your feedback. We have investigated the issues that you had with your Consultant and this is being dealt with at the most senior level. With regards to the fit of your covers please contact us and we can arrange for a Consultant to come out and inspect them for you. They can then recommend what steps can be taken to improve the fit. We are extremely sorry with issues you had with your order.
Customer Services Team
Response from sales person was excellent as was performance by delivery men and customer help-desk. But administration of my order was dreadful. Initially the order could not be fulfilled because the...
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Plumbs
Plumbs
13 years ago
Thank you for your feedback regarding your order. We are very sorry with the issues you have had with regards to selecting a fabric and waiting for your fabric samples.
To ensure better customer service going forward we are putting a new system in place where all fabric samples will be sent directly from Plumbs. This will prevent future delays like the ones you faced. We are very sorry that this was not in place during you order. We can also confirm that your scatter cushions should be arriving imminently (if they haven’t arrived already).
Customer Services Team
I would have rated Plumbs as 'excellent' as the measuring service was first rate and my queries were always dealt with very politely. However, my sofa covers took more than seven months to arrive...
Despite a very long time waiting, the covers did not fit, despite a second re-order, they STILL did not fit.
Plumbs
Plumbs
13 years ago
Thank you for your feedback. I was extremely sorry to read of the issues you have had with regards to the fit of your covers. With our loose covers being made-to-measure for the closest possible fit, it is sometimes necessary to make adjustments. However, the issues and delays that you have faced are unacceptable. I can see from looking into your order that your Home Consultant has already been requested to come back to you regarding this issue. Please be assured that this matter is being treated with the highest priority.
On the whole very pleased with the service. However, I did explain to the rep that I would be away for 8 weeks and there could be a delay with the fitting. I was surprised to return home to many...
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产品评价
购买日期：10/04/2013
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受信赖的顾客
13 years ago
Very impressed with measuring service etc
产品评价
购买日期：28/04/2013
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受信赖的顾客
13 years ago
The gentleman that we dealt with from beginning to end was extremely courtious and friendly.
the design was wrong and the covers had to be taken away to re-do. The consultant wasn't very helpful in guiding us and the choice of fabric was limited. he was patient, however, because it...
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Plumbs
Plumbs
13 years ago
I was very sorry to read that your first set of covers were delivered to you in the wrong colour. However, I was pleased to see that this was rectified quickly by your Home Consultant. I am surprised that you felt that your choice of fabric was limited as we have an extensive range of over 600 designs and colours in our Loose Covers range. Perhaps you were after a specific fabric and colour which may have limited your choice.
Thank you for taking the time to give your feedback and I very sorry for any inconvenience the mix up in your order caused.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
