Plan Insurance Brokers 点评

Thank you for your feedback, Mr Adams. We're sorry to hear you found parts of the process frustrating. While our online form allows us to provide an initial quotation, we do need to reconfirm the information submitted and ask some additional questions before arranging cover. This helps ensure the policy is suitable for your needs and avoids any issues that could arise from incorrect or incomplete information. Our panel of insurers also requires us to verify the details provided through the online quote form and obtain additional information that is not captured during the online quote journey, which is why a follow-up conversation is necessary. We appreciate you taking the time to share your experience and will take your comments on board as we continue to review and improve our customer journey.