Pixie Girl 点评

Thank you for getting in touch, and I’m very sorry to hear that you’ve received a faulty item. We completely understand how frustrating this must be, and we’d like to resolve this for you as quickly as possible. You are welcome to return the item to us for either a refund or a replacement — whichever you’d prefer. To make things easier, we’ve arranged a free return label for you. You can download and print your label here: http://www.royalmail.com/track-my-return/create/3123 - Royal Mail now offer a home collection service too. To create your return label via Asda directly by following the link - https://www.toyou.co.uk/clientReturn EVRI - https://www.evri.com/return-a-parcel Collect+ https://www.yodel.co.uk/returns/yours-clothing No return fee is debited for any item/s that are faulty however your item will be inspected upon receipt into our warehouse. Once you've posted the item, please let us know your preference (refund or replacement), and we’ll process it promptly upon receipt of the return. Can you obtain a discount to keep the item? Yes, we can provide a 25% discount on the item in question however this does void your warranty for this item and cannot be returned in the future. If you have any questions or need further assistance, please don’t hesitate to reach out — we're here to help.

Thank you for your feedback. We're sorry to hear that you've been disappointed with both our products and service. We understand how frustrating it is to be waiting for your refund. Please note that once your return has been received at our warehouse, it can take up to 14 working days for it to be inspected, processed, and for your refund to be issued. We appreciate your patience while our team completes this process.

Thank you for your feedback. We're very sorry to hear that you were disappointed with both our service and communication. This is not the level of experience we aim to provide, and we understand your frustration. We appreciate you taking the time to share your comments, and your feedback will be shared with the relevant team as we work to improve our customer experience. We apologise for letting you down.