Dave Pendleton 就 Phoenix Financial Consultants Limited 说了什么:
Just like the window hub. I hope I never have the misfortune of ever having any dealings with either of you again
Harassment constantly on a daily basis. Everyday I was called I stated that the payments can't start until all windows were in and the repairs were done. Unfortunately you are all deaf ******* and...
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Liz Jones
Phoenix Financial Consultants Limited
1 month ago
Thank you for taking the time to share your feedback, and we are sorry to hear that our contact felt excessive and caused frustration to you and your partner.
We want to be transparent about why we were in touch so frequently. As part of our commitment to customer satisfaction, we have a dedicated process of following up with all customers to ensure that their installation has been completed to the highest standard and that any outstanding issues or repairs are resolved promptly. Our calls were made with the genuine intention of making sure you were not left waiting and that everything was put right.
We completely understand, however, that the frequency of contact was not welcome, and we are sorry that this came across as harassment rather than the care and support it was intended to be. We will take your feedback on board to ensure we strike a better balance going forward.
Please don't hesitate to get in touch with our customer care team at your convenience if there is anything else we can do.
Phoenix
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受信赖的顾客
经 Feefo 确认
2 months ago
Excellent company to do finance with.
Quick and easy to apply for finance, a decision was made very quickly .
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受信赖的顾客
经 Feefo 确认
2 months ago
Great service and rates
Very easy to apply for the required service. Fast result and competitive.
Advised that funds would not be released until I was happy with the work being done
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Stephen Smith
经 Feefo 确认
GBR
2 months ago
Stephen Smith 就 Phoenix Financial Consultants Limited 说了什么:
Good assistance
Good professional assistance
Easy to deal with.
No problems
Experienced with Phoenix Financial Consultants friendly people
The service l received was brilliant staff were really helpful on the phone .I was happy with the experience that got with loan and sent you email to signed for it and then they will you have the loan
Phoenix has amassed a wealth of experience and expertise, and aims to provide a quality service to clients large and small across the UK. Since our formation, we have built up a reputation for professionalism and excellence, and pride ourselves on providing consistently good value for our clients, whether private or commercial.
Phoenix has amassed a wealth of experience and expertise, and aims to provide a quality service to clients large and small across the UK. Since our formation, we have built up a reputation for professionalism and excellence, and pride ourselves on providing consistently good value for our clients, whether private or commercial.
