Pets Corner 点评

Hello, thank you for taking the time to leave your review. We're delighted to hear you think Tribal is amazing, however, we're truly sorry to hear that your recent delivery experience didn’t meet expectations. Having investigated this, we can see that this order was placed after our Thursday cut-off, with a Next Working Day delivery service selected. Unfortunately, due to the bank holiday, the earliest available delivery date was a Tuesday — something that should have been indicated during checkout and in the confirmation email; we are sorry if this was not visible. We understand how frustrating delays can be, and we can see that our customer support team arranged a reorder with an earlier delivery day to help get your order to you as soon as possible. Regrettably, it seems that DPD experienced unforeseen delays which prevented this from getting to you sooner, and we're very sorry for the inconvenience this caused. We are pleased to see that delivery was made on the original estimated delivery date provided at checkout. We truly value your feedback and your patience throughout this process. If there’s anything more we can do to help or improve your experience, please don’t hesitate to let us know.

Hi there, Miss Lottie looks wonderful in her new WAUDOG collar and it's great to hear that you found what you needed online. Thank you for sharing the pictures with us. We are sorry to hear that your in store experience was disappointing. We'd like to discuss this with you in more detail and a member of the customer service team will reach out to you directly.

Hi Marilyn, Thank you for taking the time to leave your reviews and feedback. We are so pleased to hear that your dog is enjoying and thriving on the Tribal sausages. We are, however, sorry to hear that you couldn't find everything you needed online. I'll be reaching out directly to ensure we are continuing to stock everything that our customers love and need.