I got the pet plan that covered the insurance, I then made a claim due to a prolapse and a visit to the vet, they denied my claim due to to ‘already having symptoms’ but my cat didn’t have symptoms...
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Rebecca
Petplan
3 months ago
Hi Conor,
I'm sorry to hear you're unhappy with the claim outcome. If you'd like to discuss this further, please email social@petplan.co.uk with your policy details.
Thanks, Becky - The Petplan Team
购买日期：23/05/2026
0
分享
MS
Mr P Sillifant
经 Feefo 确认
GBR
3 months ago
购买日期：20/05/2026
0
分享
受信赖的顾客
经 Feefo 确认
3 months ago
Lovely correspondence and a genuine appreciation of our situation. No questions regarding our claim.
We’re repeatedly being denied reimbursements, without really very much feedback. Considering changing to a different insurance company…
Gigi
Petplan
3 months ago
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your experience, I can see the claim was declined due to the condition being noticed before your period of cover started, as per our T&C's we don't cover claims for pre-existing conditions. This has been logged as feedback, but if you'd like to discuss this further with us, please reach out to us directly at social@petplan.co.uk with your policy/claim number and pet's name.
Thanks, Gigi - The Customer Service Team
Made several phone calls re petplan receiving claim form from the vet, several emails ent by vets with invoices and supposedly claim form, which petplan kept saying invoices received but no claim...
Impressed with the telephone call I had with a rep from Petplan when I had a problem with a claim when I went to an emergency vet Vets Now. He was very helpful and redid the claim for me.
I usually...
