I was dealt with by a young lady who was efficient ,friendly and who. Was able to deal with any questions I used PetPlan for 15 years with my last dog and have always found that the help I received...
I found the Petplan website really easy to follow and navigate which is a must for me as technology easy gets away with me . The site was fresh but bold , and broke down all the important nitty...
All very good. Efficient and easy to correspond with.
Customer service was exemplary and informative. Sorted out my queries when applying for multi pet cover.
Very slow - first time putting claim in and really disappointed
Was told by vets my claim would be very quick
No updates to tell me progress or delays
Alison
Petplan
2 months ago
Good Afternoon,
Sorry to hear that the claims process has been slow. Sometimes the first claim takes a little longer as we have to go through all of the previous medical history. If you email social@petplan.co.uk with your policy number and pets name we can get you an update on your claim.
Thanks, Alison - The Customer Service Team
