Excellent service! Asked for documents to be posted to me and that was done within a couple of days. Had been with Petplan with our previous dog who had allergies and a heart murmur and there was...
Very efficient handling claims for our previous dog when she was ill & very kind and understanding when she died. It made difficult and sad time in our lives so much easier to manage.
Now we have a...
We only had our kitten and insurance in place for a day when tragically she passed away. Petplan were very kind and understanding about our loss and repaid our vets costs straightaway and even repaid...
I'd received a temporary petplan insurance package when I adopted my cat, but it hadn't been made clear that there was an excess on it (not Petplans fault). When I put in a claim after a vet visit it...
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Gigi
Petplan
1 month ago
Hi,
Thank you for your review and for bringing this to our attention. I'm sorry for the time it took to process your claim, it's not our usual standard. I've logged this as feedback so we can improve our claims processes and streamline this for the future. I hope your cat is feeling much better today. If any other issues, please don't hesitate to get in touch with us at social@petplan.co.uk with your query, policy number and pet's name.
Thanks, Gigi - The Customer Service Team
I think petplan are brilliant, the level of cover is great. The only downside was I wanted to upgrade the level of cover on my policy due to being able to afford more cover but was told I would have...
